Technical Account Manager

About Silk

Silk is redefining how enterprises adopt and scale in the cloud by providing a high-performance virtual SAN for cloud environments. Our platform helps organizations run mission-critical applications with maximum performance and efficiency in the cloud.

Headquartered in Needham, MA and backed by Sequoia Capital, Silk continues to experience rapid growth as enterprises modernize their infrastructure.

Learn more at silk.us.

About the Role

We’re seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of strategic Silk customers. You’ll ensure customers realize the full value of the Silk Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals.  You’ll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class customer experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers.

What You’ll Do

• Customer Engagement & Technical Partnership
• Serve as the primary technical expert and trusted advisor for assigned customers.
• Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
• Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
• Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
• Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.

Technical Excellence & Optimization

• Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
• Translate complex technical concepts into clear, actionable business insights for diverse audiences.
• Maintain and document customer architectures, configurations, and technical recommendations.
• Ensure customers stay current with product updates and continually realize value from the Silk platform.

About You

You thrive in fast-moving, customer-centric environments and enjoy combining technical expertise with relationship management. You’re curious, self-directed, resourceful, and motivated to make an impact.

Preferred qualifications:

• 5–7 years of experience as a Technical Account Manager, Solution Architect, Sales Engineer, or in enterprise technical support or related roles.
• Strong understanding of cloud infrastructure (Azure, GCP, AWS) and enterprise workloads (e.g., Oracle, SQL Server).
• Excellent communication and presentation skills with both technical and business audiences.
• Proven ability to manage complex technical projects and collaborate across functions.
• Highly organized, self-directed, and excited to shape how Silk supports its strategic accounts.

Nice to have:

• Experience with Customer Success platforms (e.g., Gainsight, Totango, Planhat) is a plus.
• Experience with automations or workflow optimization is a plus.

Silk recognizes that talent and potential come in all forms and that years of experience does not guarantee on-the-job success or leadership potential. Our hiring process involves recognizing a person’s achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.



Silk makes it possible for organizations to cloud their way. 

Helping organizations win in the cloud is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We think boldly and always speak our minds. We go big, or we go back to the drawing board. We work together as one, but we push each other to the limit. We turn customers into believers, attempt the impossible and play to win, but always as a team. These values have driven our growth and continue to fuel our aspirations. 

We are headquartered in Needham, Massachusetts with offices in Israel as well as team members across the world. If you are excited to work in a fast-paced environment with a team that values agility, collaboration, curiosity, and passion, we want to hear from you 

An Inclusive Place to Work 

Silk does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Silk we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

More on Silk  

Silk enables organizations to migrate and run their most complex business-critical applications in the public cloud while continuously optimizing performance, reliability, and costs. Silk’s data services eliminate the need to copy production data for Dev/Test teams, increasing their agility and enabling production data to be lleveraged for Generative AI. Silk leverages over 20 technology patents so customers can effortlessly unlock the full potential of the public cloud in a fraction of the time. Silk is headquartered outside of Boston, MA.