About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
We are seeking a highly skilled and Technical Enablement Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), AI Outcomes Managers (AIOMs) and Support teams. This role will be pivotal in developing and implementing technical training strategies that enhance the technical acumen and effectiveness of our technical teams, driving performance, efficiency, and productivity. If you are a strategic, detail-oriented technical professional with a passion for technical enablement, we would love to hear from you.
You will:
- Develop and execute a comprehensive technical training strategy for our SEs, SAs, AIOMs and Support team, focusing on deep technical knowledge and practical application of Glean's solutions.
- Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
- Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
- Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
- Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SEs, SAs, AIOM, and Support teams.
- Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
- Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners.
- Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
- Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.
- 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
- Experience in enablement is a plus!
- Bachelor's degree in Computer Science, Engineering, or related field.
- Proven experience in technical training, technical enablement, or a similar role within a technical environment.
- Deep knowledge of or direct experience with LLMs/AI required.
- You have experience with cloud environments such as GCP, AWS, or Azure, and are proficient in programming languages like Python or Java.
- You are familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences.
- Excellent written and verbal communication skills.
- Strong project management and organizational skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficiency in content management systems and design software.
- Deep knowledge of technical processes and customer journey mapping.
- Ability to analyze data and use it to make informed decisions.
Location
- This is a US remote position
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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