Own end-to-end onboarding for Nutrislice customers: lead kickoff, configuration, training, go-live, and stabilization. Build repeatable processes and documentation, troubleshoot implementation issues, support renewals and check-ins, and advocate customer feedback to Product, Support, and CS leadership.
Company Overview:
Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations. Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication.
Role Overview:
The Onboarding Success Manager is a hands-on (fully remote) role within the Nutrislice Customer Success organization responsible for owning the onboarding experience for new accounts. You'll guide customers from sales handoff through configuration, training, go-live, and post-launch stabilization — ensuring every account gets set up for success from day one. Beyond onboarding, you'll support the broader CS team by serving as a resource for accounts that need occasional check-ins, renewal support, or product guidance. This role reports to the Director of Customer Success.
Key Responsibilities:
- Own the end-to-end onboarding experience for new accounts across the Nutrislice platform — menus, digital signage, and ordering
- Lead kickoff calls, configuration, training, and go-live for assigned accounts
- Build and maintain repeatable onboarding processes, templates, and documentation that create a consistent, high-quality experience at scale
- Troubleshoot configuration and product issues during implementation and escalate appropriately
- Support the broader CS team by providing check-ins, renewal assistance, or product guidance for accounts as needed
- Advocate for customers internally — surfacing onboarding friction, product gaps, and feedback to Product, Support, and CS Leadership
- Troubleshoot configuration and product issues during implementation.
- Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.
Required Experience & Skills
- 3+ years of experience in software implementation, technical onboarding, or a similar hands-on role at a SaaS company.
- Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
- Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
- Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
- Experience building or improving implementation processes and documentation.
- Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
- Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.
Benefits include:
- Salary range of $55,000-$70,000
- Unlimited PTO
- Fully remote work
- 401k with match
- Medical, dental, and vision insurance coverage
Important Details:
- No visa sponsorship available.
- Reference and background checks required before the start date.
- Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
Equal Opportunity Employer
Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
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