Technical Product Owner - MarTech & Engagement Orchestration

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Product Owner of MarTech & Engagement Orchestration Platforms is an instrumental, technical role driving the day-to-day delivery and product development for enterprise messaging communications to CVS Health consumers and program members. The Product Owner is a member of the Agile Product Team responsible for defining features and user stories and prioritizing the team backlog, streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/components for the team.
Your responsibility includes executing the SAFe/Kanban methodology from a PO role perspective, as well as planning and managing a backlog of technical, backend features and stories for a focused set of messaging platform capabilities. You will be expected to collaborate very closely with Business Stakeholders, other Product Team Members, Architecture and Engineering teams in an agile environment. You will work closely with leaders to ensure that all committed scope is delivered by planning effectively with the team, managing the daily ceremonies, clearing blockers, and generally enabling the team to be successful. Regular collaboration with subject matter experts, tech leads, architecture, and other collaborative groups will be necessary for a successful delivery.
Primary skills include strong communication, product and project management, technical knowledge of outbound communications platforms (SMS, MMS, Push, Email, IVR, RCS/RBM), and demonstrated ability to work with all stakeholders to refine features and stories representing Connected Messaging Communication capabilities. SAFe or Agile experience required.
Required Qualifications
• 3+ Years required experience as Product Owner, Business Analyst, Project Manager, Consulting, or IT

​• 3+ Years SAFe or Agile experience

Preferred Qualifications
• 2+ Years experience enabling and deploying transactional and marketing communications platforms for large scale cross channel echosystems (Braze, Salesforce Marketing Cloud, etc.)
• 2+ Years experience enabling technical solutions for marketing related functions including channel acquisition, preferences and consent, customer retention, cross channel personalization

• Clear understanding of technical marketing terminology and end to end workflow to deliver personalized transactional and marketing communications
• Experience with other large scale channel delivery platforms like Oracle Responsys, eGain & CSG/ATT
• Familiarity with campaign management or orchestration platforms
• Experience with the key component on real-time data transfer and API functionality
• Familiarity with Agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).
• Strong critical thinker who makes balanced, insightful decisions using solutions-based thinking in problem solving, asking probing questions and looking for underlying issues
• Ability to effectively work on teams within a highly collaborative environment
• Strong negotiation, organizational, management, analytical and people skills
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
• Ability to maintain working relationships with all levels of the organization
• Broad understanding of core programming and computer science concepts

Education
Bachelor's Degree

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.