Technical Project Manager I

Who You Are 

Vail Systems is seeking a Technical Project Manager to manage the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels. As a Technical Project Manager, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment. 

The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, and facilitate software development and operations to quickly deliver solutions to the marketplace. The applicant should have knowledge of customer service, ticketing processes & workflows, Interactive Voice Response (IVR), and telephony/VoIP applications. Additionally, the candidate will be self-motivated, organized, detail-oriented, and have strong leadership and communication abilities.

#BI-Hybrid

What You'll Do

• Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity. 
• Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context. 
• Develop a full understanding of our technical stack and interdependencies so that you are able to review designs to ensure they are scalable, reliable, and efficient. 
• Track, prioritize and execute projects, enhancements, or bugs from the team backlog.
• Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management. 
• Ensure documentation of project artifacts, including architecture, work steps, deployments, release notes, and monthly reporting. 
• Ensure user-acceptance testing is performed and coordinate releases. 
• After project completion, define support and maintenance procedures. 

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• A Bachelor’s degree in Computer Science, Software Engineering, or a related field. 
• 2 years of experience in a technical project management role.
• Proficiency with Jira or similar ticketing systems. 
• Knowledge of Scrum practices (sprint planning, review, standups, project grooming). 
• Experience in directly interacting with internal and external customers. 
• Experience working with diverse groups in a highly technical environment. 
• Knowledge of project management lifecycle. 
• Excellent verbal and written communication skills, including technical writing. 
• Experience with software development and testing, preferred. 
• Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred. 
• Knowledge of Docker & Kubernetes or similar cloud technologies, preferred. 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options 

· Company-paid life insurance, short and long-term disability 

· 401(k) savings plan with company match (50% on first 6% of employee contribution) 

· 35 days total annual PTO 

· Annual Bonus Program

· Paid maternity and paternity leave 

· Relocation allowance 

· Employee referral bonus 

· Gym membership 

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts. 

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.