Technical Resource Support Administrator (Remote)

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary:

Job Description:

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned 

Position Responsibilities and Duties: 

• Onboard facilities within SOLV Energy’s work order and ticket management system including applicable meta-data, locations, equipment, spare parts inventory, and preventative maintenance schedule details, utilizing available toolsets and data provided by SOLV Energy internal business, field, and technology teams. 

• Rework facilities within SOLV Energy’s work order and ticket management system including applicable meta-data, locations, equipment, spare parts inventory, and preventative maintenance schedule details, utilizing available toolsets and data provided by SOLV Energy internal business, field, and technology team. 

• Offboard facilities within SOLV Energy’s work order and ticket management system including applicable meta-data, locations, equipment, spare parts inventory, and preventative maintenance schedule details; generate exports of equipment, spare parts inventory, and work order history information and coordinate with Dematic to provide data export information to facility owners. 

• Active participant in the contract to request code process within the technical resource team to set up preventative maintenance schedules to autogenerate facility work orders based on contract requirements. 

• Protect, store, organize, and maintain internal documents within SOLV Energy’s internal filing software that is pertinent to the onboarding, rework, offboarding, and contract to request code process. 

• Create, manage, and archive preventative maintenance schedules, as it pertains to business applications or contract requirements. 

• Create, manage, and archive storerooms and spare parts inventory provided by SOLV Energy EPC or facility owners. 

• Maintain SOLV Energy’s work order and ticket management system environment ensuring facility meta – data, location, equipment, spare parts inventory, and preventative maintenance schedule details are accurate and consistently updated over the contract duration. 

• Create, manage, and archive system users limited to SOLV Energy personnel while adhering to SOX Compliance internal controls and regulations. 

• Create, manage, and archive system web requesters including but not limited to; facility owners, owner – reps, third-party engineers, facility operators and consultants. 

• Provide Tier 1 Support for any platform related support requests and questions through SOLV Energy’s Ticketing system, including but not limited to: SOLV Energy Personnel, facility owners, owner – reps, third-party engineers, facility operators and consultants. 

• Interface directly with SOLV Energy Personnel users to provide system training, when applicable. 

• Complete other responsibilities as assigned 

Objectives or Goals to Measure Performance: 

• Maintain accurate and consistent data quality within internal documents and SOLV Energy’s work order and ticket management system. 

• Promote a culture of collaboration and knowledge sharing. 

• Timely response times to support requests, assignments, and resolution. 

• A high standard of quality for the inventory systems. 

• Creating innovative ways to improve workflow and quality assurance.

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Minimum Skills or Experience Requirements: 

• 2+ years of administrative experience within an IT or related organization. 

• Minimum of 2 years of PV solar industry experience preferred but not required. 

• Ability to thrive and collaborate in a fast-paced multi-disciplinary work environment. 

• Excellent verbal and written communication skills. 

• Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint. 

• Experience using task management tools including but not limited to; MS Teams, Smartsheet, or others. 

At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company’s 401(k) plan and are provided vacation, sick and holiday pay.

Compensation Range:

$25.53 - 31.92

Pay Rate Type:

Hourly

SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.

In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.

Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.

#LI-Remote

Job Number: J12850

If you’re interested in a meaningful career with a brighter future, join the SOLV Energy Team.