How you can make a difference:
Leading and developing Technical Support project groups and expert teams across Hamilton Medical and medin Medical
Overseeing Technical Support activities in the CIS region, including Russia, while ensuring compliance with quality standards and regulatory requirements
Monitoring the timely execution of technical projects and field actions, including upgrades, updates and FSCAs
Supporting and developing global partner engineers to ensure high-quality technical support and effective use of tools, systems and processes
Ensuring partner engineers are trained and certified in accordance with applicable policies, procedures and health & safety requirements
Collaborating closely with Sales, Marketing, Product Care and Regional Management to support commercial activities and cross-functional projects
That’s what you bring along:
Minimum of 5 years of experience in Technical Support or Technical Service within the medical technology industry, ideally in roles such as Support Engineer or Senior Service Engineer
Bachelor's degree in Biomedical Engineering, Electrical Engineering or a comparable qualification with a strong technical affinity
Proven technical expertise in electronics, electromechanics and/or biomedical engineering, including field support and technical service experience
Experience in troubleshooting and interpreting device diagnostics, ideally for mechanical ventilation systems
Experience in planning and delivering technical service trainings for customers and international teams
Strong customer and partner relationship management skills with the ability to identify needs and deliver effective technical support solutions
Fluent English and Russian language skills, both written and spoken; additional languages are an advantage
Willingness to travel internationally (up to 30%)
The position can be based anywhere across Europe.
How to apply:
Learn more about career opportunities at Hamilton at Jobs | Hamilton Medical.
Do you share our values and feel at home in a cooperative, innovative, and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also purposeful work and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at [email protected] with the following details:
Applications by post or e-mail can unfortunately not be considered.
Similar Jobs
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
