Technical Support Engineer Intern

What is iManage U? 

iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand.  iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way!  This year, our paid internship program will kick-off on Monday, June 8th and will run through Thursday, August 13th. 

This internship will be based out of our downtown Chicago office, with regular activities requiring in-person presence. 

Goals of the Program: 

• iM Making An Impact: Leave your mark on your team by owning and completing assigned projects 
• iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people 
• iM A Connector: Meet & connect with as many interns and iManage employees as possible  
• iM Inspired: Learn from our leadership team and ask questions during our lunch and learns 
• iM Social: Enjoy intern events, and everything iManage has to offer this summer 

Being an intern on our Customer Support team means…. 

As an intern, you will have the opportunity to work across our global Customer Support team. You will also get to learn our product suite, and directly assist our internal teams and customers.  

The Customer Support team uses their problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success.  In one of our fastest growing teams within our organization, you will learn all things iManage and have the opportunity to work cross-functionally with our R&D, Professional Services, Cloud Services, and Cloud Operations teams.  

iM Responsible For…  

• Developing an understanding of the installation and configuration of the iManage product suite through hands-on work with the team
• Assisting team on support issues, process improvements and projects regarding our cloud onboarding experience 
• Working with the team to develop, document, and publish best practice methods, technical white papers, blogs and solutions 

iM Qualified Because I Have…  

• Been pursuing a bachelor’s degree in Computer Science or Information Technology related major 
• Experience with scripting languages (Powershell, Python, etc.) to help us build customer-facing utilities  
• Knowledge of SQL database technologies 
• Very strong communication skills  
• Comfortable working in a collaborative team environment, but also as an individual contributor 

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

About iManage…  

iManage is dedicated to Making Knowledge WorkTM.  Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.    

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.   

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.   

Whoever you are, whatever you do, however you work. Make it mean something at iManage.  

Learn more at: www.imanage.com   

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/   

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