Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.
Technical Application Support Engineer
AdTech Platform · PulsePoint · India · Remote
Support / SRE-lite · 3+ years experience · India · Europe · US coverage
ABOUT THE ROLE
PulsePoint is looking for a Technical Application Support Engineer based in India to provide backup coverage for our platform and related audience workflows. This is not a primary feature development role. The person will act as a technical backup and first responder when the Europe-based team is unavailable, helping India and US teams investigate issues, validate system behavior, check logs, inspect API/database state, and escalate with clear technical context when deeper engineering work is required.
Platform stack:
Scala
Pekko HTTP
Kafka
Pekko Streams
MongoDB
PostgreSQL
Facebook/Meta
LinkedIn
Google Ads
Microsoft/Bing Ads
Reddit
Pinterest
TikTok
Twitter/X
RESPONSIBILITIES
• Provide backup technical support for internal API and related workflows
• Investigate production and staging issues using API responses, logs, metrics, Kafka state, MongoDB, and PostgreSQL
• Understand and trace the core system flow related to external platform integrations
• Investigate why entities failed to create/update, synchronize, or retrieve reports correctly
• Troubleshoot platform-specific issues (Facebook/Meta, LinkedIn, etc.)
• Validate common token/auth issues, including expired user tokens, missing permissions, and platform account mapping problems
• Use Kibana, Grafana, Prometheus, Graphite, Kafka metrics, and database queries to support investigations
• Follow runbooks for safe operational checks and simple remediation steps
• Document findings clearly and escalate with enough context for engineering teams to act quickly
• Work closely with teams in India, Europe, and the US
REQUIRED QUALIFICATIONS
• 3+ years in application support, production support, technical operations, backend QA, SRE-lite, or similar roles
• Strong understanding of REST APIs, JSON, HTTP status codes, and backend request flows
• Hands-on experience reading logs and investigating production issues
• Practical experience with MongoDB and SQL/PostgreSQL for read-only investigation
• Basic working knowledge of Kafka or event-driven systems
• Familiarity with Kubernetes-based applications at the support level
• Ability to use dashboards and observability tools such as Kibana, Grafana, Prometheus, or similar
• Strong troubleshooting mindset with clear written communication in English
• Ability to work with distributed teams across India, Europe, and the US
PREFERRED QUALIFICATIONS
◆ Experience supporting Scala (required), Java (required), or JVM backend systems
◆ Familiarity with Apache Pekko or Akka HTTP / Streams
◆ Experience with advertising platforms or marketing APIs
◆ Familiarity with OAuth, refresh tokens, access tokens, system users, and platform permissions
◆ Basic understanding of CI/CD, Jenkins, GitHub Actions, Docker, and Kubernetes deployments
◆ Experience creating support runbooks and incident summaries
WHAT SUCCESS LOOKS LIKE
After onboarding, this person should be able to:
• Understand the platform request/event flow end-to-end
• Check whether a problem is in API validation, Kafka processing, event handling, MongoDB/PostgreSQL state, external platform API, or something else
• Identify common platform integration differences
• Answer basic "what happened?" questions without waking up the European owner
• Escalate only when deeper engineering changes or platform-specific decisions are needed
• Maintain useful troubleshooting documentation for repeated issues
Location & Hours:
- Can work remotely anywhere in India (most of our Portal Engineering team live in India)
- Hours: 3:30pm-12:30am IST (ending at 2pm ET)
Comp Structure & Benefits:
- Comp structure: fixed (inclusive of PF, Gratuity, and a 25k INR medical premium) + a target annual bonus that is approximately 10% of the gross annual earnings. Note that we don’t offer stock options.
- Time Off: 21 PTOs + 10 company-wide holidays
- Health Insurance Policy (Self & Family): Every employee and their immediate family are covered under Health Insurance Policy worth INR. 500,000
- Term Life Insurance & Personal Accidental Insurance: Every employee is covered under Term Life Insurance and Personal Accident Insurance Policy worth INR. 25,00,000/- each
Selection Process:
- Online CodeSignal assessment
- Intro Call (15 minutes)
- Technical Interview with Sr. Developers (45 minutes)
- Full Screen:
- Technical Interview with 2 Sr. Developers, 1 hour together
- 15 minutes with VP, Portal Engineering
Watch this video here to learn more about our culture and get a sense of what it’s like to work at PulsePoint!
WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
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