Provide Tier 2/3 technical support for distributed Cloud SaaS systems, troubleshooting APIs, integrations, and complex customer issues. Lead investigations, escalations, and live troubleshooting sessions while meeting SLAs. Collaborate with Engineering, Product, Cyber, and other teams to identify root causes and improve products. Maintain technical documentation, automate support processes, and enhance operational knowledge using diagnostic tools and AI.
Description
MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.
Why does MWDN rock?Here’s what you can expect when you join MWDN:
- Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
- Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
- Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
- Professional development: We offer English courses and professional growth opportunities, as well as team-building events.
Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.
What is your new project?- Domain: Computer and network security
- Location: Israel
- Company size: 51-200 employees
- Founded in: 2009
Are you ready to join an innovative force in cybersecurity backed by one of the industry's biggest names? Our client, recently acquired by Check Point for $200 million, is on a mission to transform external risk management.
Imagine being part of a team that uses cutting-edge technology to protect businesses from the most dangerous cyber threats out there—monitoring the dark web, pinpointing vulnerabilities, and preventing data breaches.
This is more than just a job; it’s an opportunity to make a real impact in the world of cybersecurity. The pace is fast, the challenges are thrilling, and the solutions are AI-driven, putting you at the forefront of real-time threat detection.
What’s more, with the support of a global powerhouse like Check Point, you'll have the stability, resources, and career growth opportunities that only come with being part of a leader in the cybersecurity field!
What makes you a great fit- 5+ years of experience in Tier 2 or Tier 3 Technical Support for Cloud SaaS products.
- Experience working directly with enterprise customers (B2B) in a customer-facing technical support role.
- Hands-on experience troubleshooting REST APIs, SaaS platforms, and debugging distributed systems. Must.
- Experience working with public cloud platforms (AWS, Azure, and/or GCP).
- Experience writing scripts in Bash and/or Python.
- High level of spoken and written English. Must.
- Experience using or integrating AI in daily workflows. Must.
- Excellent troubleshooting, analytical, and diagnostic skills.
- Excellent communication skills with the ability to explain technical concepts clearly.
- A hands-on, process-oriented multitasker who thrives in a fast-paced environment.
- Fast learner who is passionate about adopting new technologies, including AI.
- Team player with a continuous learning mindset and a desire to help others grow.
Would be a plus:
- Working knowledge of Linux environments.
- Experience with Salesforce, Atlassian (Jira/Confluence), Kubernetes, Elasticsearch, Git, and related technologies.
- Experience with monitoring and observability platforms such as Kibana, Grafana, Prometheus, or similar tools.
- Experience working with and troubleshooting integrations (e.g., third-party APIs, webhooks).
- Troubleshoot and resolve complex technical issues across distributed Cloud SaaS systems using a wide range of diagnostic tools (including AI) and methodologies.
- Lead technical investigations and drive issues to resolution while maintaining a high standard of customer communication.
- Collaborate directly with external customers, responding to support tickets and escalations within SLA, including leading live troubleshooting sessions.
- Build, maintain, and share technical knowledge to improve support capabilities and operational excellence.
- Work closely with Engineering, Product, Cyber, and other cross-functional teams to identify root causes and drive product improvements.
- Contribute to the continuous improvement of support processes, documentation, and automation.
- People-first management with minimal bureaucracy
- A friendly company culture, proven by employees who choose to return
- Flexible working hours
- 29 days of PTO (18 working days per year pluse all national holidays)
- 10 paid recovery days
- Full financial and legal support for independent contractors
- Free English classes, with native speakers or Ukrainian teachers
- Dedicated HR support
✅ Intro call with a Recruiter — ✅ 1st Tech interview — ✅ 2nd Tech interview — ✅ Final client interview— ✅ HR Interview— ✅ Offer
Similar Jobs
Artificial Intelligence • Productivity • Software • Automation
Create motion design across product explainers, websites, paid social, events, campaigns, and product launches. Develop Zapier’s motion language, branded animation systems, motion guidelines, component libraries, and reusable templates. Collaborate with brand, product, marketing, web, social, agencies, and external partners. Produce storyboards, UI-based animations, scalable video formats, and experiment with AI and motion tools to help teams create on-brand assets independently.
Top Skills:
Ai Video ToolsFigmaFigma MotionJitter
Cloud • Healthtech • Social Impact • Software • Biotech
Drive new business and revenue growth across the Nordic territory by generating pipeline, managing complex SaaS sales cycles, forecasting accurately, presenting solutions, negotiating with technical and executive stakeholders, and closing strategic accounts. The role also involves account relationship management, collaboration with marketing, product, customer success, and channel teams, Salesforce data integrity, and use of structured sales methodologies such as MEDDICC.
Top Skills:
Artificial IntelligenceMeddiccSaaSSalesforce
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads product strategy, roadmap, lifecycle ownership, adoption, and measurable outcomes for a greenfield enterprise AI platform. Defines platform boundaries, governance controls, evaluation, registration, and cost-tracking capabilities while translating evolving risk, privacy, security, and GxP requirements into usable product features. Partners with engineering, design, legal, compliance, risk, security, and global agent-building teams to prioritize investments, guide delivery, communicate direction, and drive platform adoption.
Top Skills:
AgileAIAi AgentsAi GovernanceGxpLeanModel Evaluation
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
