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CareerSwift

Technical Support Specialist, Tier 1

Posted 12 Days Ago
Remote
Hiring Remotely in United States
20-27 Hourly
Junior
Remote
Hiring Remotely in United States
20-27 Hourly
Junior
Provide first-line technical support via chat, email, and phone. Triage, troubleshoot, and resolve common issues, document solutions, escalate complex problems, maintain support documentation, and meet response and resolution targets while communicating clearly to non-technical users.
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ABOUT THE ROLE

You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.

WHAT YOU WILL DO

  • Handle first-line technical support requests

  • Troubleshoot and resolve common technical issues

  • Escalate complex issues with clear documentation

  • Record solutions and update support documentation

  • Meet established response and resolution targets

  • Explain technical issues clearly to non-technical users

WHAT WE ARE LOOKING FOR

  • 1+ year of technical support experience

  • Good troubleshooting and problem-solving skills

  • Experience with a ticketing or support system

  • Clear communication and customer-focused approach

  • Comfortable working independently in a remote environment

  • Reliable internet connection and suitable workspace

  • Legally authorized to work in the United States

NICE TO HAVE

  • SaaS or software support experience

  • Basic networking knowledge

  • CompTIA A+ or similar certification

COMPENSATION

$20–$27 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

Location: Remote

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