Technical Support Specialist

Job Description

VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands. Assist with VTC process development and sustainment AMC wide.
Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIFs at ASC.
Travel AMC wide to conduct end point system VTC installations. (IAW A003)
Provide basic user VTC training on all JWICS VTC equipment and processes. Basic user VTC training can be on hands or can be via written documentation.
Provide daily updates via spreadsheet or individual communication. (IAW CDRL A001)
Provide weekly status updates via Weekly Activities Report (WAR). (IAW CDRL A001).
The contractor shall, at a minimum, conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline. The status of all change requests shall be documented in weekly and monthly status reports.
Ensure continued access to the JWICS computer network to include resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
Provide weekly and monthly briefings or reports containing status of tasks and performance metrics.

Education and Background

No degree required; Helpdesk, Network Support, VTC Support Required

Years of Experience

5+ years

Required Skills

IAT Level II-Security+, CCNA, CSA+, GSEC+ OR SSCP

Working Conditions

SCIF; typical office environment

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.