Technology Project & Program Manager -Product Owner

If you are a problem-solver who is passionate about ensuring customers are delighted by how products look/feel/work and are looking for a new challenge (as well as an opportunity to make a real difference in how medical students use our products to become ready for practice), we want to hear from you!

We are currently hiring a Product Owner responsible for executing strategic roadmap initiatives related to Lippincott Clinical Context (LCC), inclusive of strategic priorities regarding analytics and shared platform services (such as ecommerce/B2C enablement). We are seeking a systems-oriented “service” owner who excels in dynamic environments where balancing customer requirements, stakeholder interests, and time-sensitive deliverables is essential. The Product Owner will collaborate closely with Product Management and Technology (including a multidisciplinary Agile team) to deliver impactful product increments, maintain a well-prioritized backlog, and address issues and enhancements with clarity, urgency, and exceptional communication.

The ideal candidate demonstrates strong systems thinking, disciplined backlog management, and an aptitude for guiding teams through complex challenges, shifting priorities, and high-volume demands. Success in this position requires establishing strong operational day-to-day frameworks: structured intake processes, rigorous prioritization, meticulous attention to backlog practices, concise stakeholder communications, and proactive risk mitigation.  This Product Owner reports to the Director of Product Development and will be part of a team of Product Owners working on products across Health, Learning, and Practice. 

The Product Owner’s primary responsibilities include:

• Coordinating with Product Management on activities (e.g., lean experiments, competitive/market intelligence, customer insights/analysis) designed to ensure deep understanding of customer needs.

• Translating high-level user stories from Product Management into specific technical development items/requests, with clear metrics for success articulated in each requirement.

• Bringing strong organizational skills, as well as ruthless prioritization, to how product backlogs are crafted/maintained/grow.

• Serving as an advocate for LCC priorities across multiple development teams, while negotiating against competing priorities from other product teams.

• Owning the product development lifecycle/schedule, working with Agile/Scrum teams to plan for, and execute on, sprints and releases that deliver on the Product Manager’s roadmap priorities.

• Working with the Agile/Scrum teams to maintain the health/performance of assigned products/platforms, such as compliance with required norms and standards for security, privacy, accessibility, and discoverability, as well as integration with other systems (e.g., electronic health record systems, learning management systems).

• Ensuring that where an assigned product needs to interface with other products or platforms, they partner and closely collaborate with other Product Owners and Technology colleagues to identify opportunities for efficiencies/consistency in development approaches.

• Being the “glue” in the product team who acts as a product’s “subject matter expert” for questions and requests for updates (about existing and upcoming features/functionality) from Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support.

Job Qualifications

Education: 

• College degree (BA/BS) or equivalent experience required. 

Experience:

• 1+ years’ experience in digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for the nursing practice market

Other Knowledge, Skills, Abilities, or Certifications:

Required:

• Demonstrated experience understanding user needs and market trends that are successfully translated into practical plans

• Strong knowledge of every stage of the product development process from concept to post-launch

• Proven ability to craft workflow and user experience requirements that meet strategic business goals

• Working knowledge of integrations with learning platforms (LMS), as well as CE/credentialing workflows and/or enterprise-wide software solutions (e.g., search, ecommerce/B2C, etc.)

• Strong oral and written communication skills

• Strong project management skills, including ability to develop schedules and oversee work-in-progress for budgeting compliance

Preferred:

• Familiarity with data analytics (e.g., Google, Qualtrics, etc.) and dashboard creation/usage

• Exposure to WCAG requirements for accessibility

• Certification as either a Scrum Master or Product Owner (e.g., from Scrum Alliance)

• Experience in contributing to customer-facing communication plans, creating product demos for stakeholders, triaging/troubleshooting customer escalations (in collaboration with Support personnel)

• Familiarity with backlog software (e.g., Jira, VSO, Trello, Wrike) and team communication applications (Slack, MS Teams, etc.)

Travel Requirements:

• Up to 15% travel required (if not located in Philadelphia or New York City office)

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.