Tenant Experience Coordinator

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together.  We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

POSITION SUMMARY:

The TENANT EXPERIENCE

• Serve as central point of contact for programming in the Reserve Lounge, LOUNGE@500, FIT@500, assembly areas, public common areas and retail experience.
• Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-2500 people.
• Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants.
• You will be our ‘go to’ person for all things wellness, relaxation, fun and recreation.
• Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise.
• Work to achieve beyond exceed satisfaction ratings. Responsible for the execution of events within the budget.
• Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
• Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
• Assist with seasonal programming and décor as required.
• Maintain accurate information on directories and other building publications.
• Order supplies for amenities areas as approved by property management.
• Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc.
• Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
• Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage).
• Attend relevant community meetings to stay current with market happenings Send weekly update emails to tenants as well as monthly newsletters Coordinate and executed the tenant move-in, move-out program.
• Maintain Social Media Accounts for the Building.

REQUIREMENTS:

• Preferably a bachelor’s degree in Marketing, Graphic Design, Event Management and/or Hospitality Focus
• Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable
• Professional demeanor and appearance Excellent people, customer service and communication skills
• Flexible and adaptable to shifting priorities Strong organizational skills and the ability to multi-task 
• Tech Savvy
• Proficient in Microsoft Office Suite, Canva, Facebook, Instagram, Twitter, Google Drive, Gmail, iOs technology
• Ability to learn new tech programs quickly 
• Self-motivated
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others

$60,000 salary with 10% bonus Merit based

WORK SHIFT:

LOCATION:

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

ABOUT US

Transwestern’s Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.