Tennis Supervisor

Job Summary
Under the direction of the General Manager of Racquet Sports, the Tennis Supervisor assists in managing overall operations at Deer Creek Racquet Club and assigned outdoor court areas. The position is facility operational oversight and administrative in nature.

Supervisory Responsibilities
Direct supervision of part-time staff operational staff including building coordinators, customer service attendants and front-desk attendants. 

Essential Job Duties
Includes, but not limited to the following. Other duties may be assigned. 

•    Acts as manager on duty at Deer Creek Racquet Club (DCRC); responsible for facility operations in the absence of management staff (typically early mornings, evenings and weekends). 
•    Recruit, hire, train staff, direct and evaluate staff work performance to ensure productivity and efficiency in accordance with District policy and operational procedure; review and approve staff timecards to ensure accurate time entry.
•    Properly administers the policies and procedures for opening and closing DCRC and providing building support as needed; Performs opening and closing shifts, performs walk-through of building; ensures facility is in good order for daily operations. 
•    Initiates Emergency Action Plan (EAP) as required. 
•    Manages registration processes at Deer Creek Racquet Club.
•    Maintain daily court sheet schedule for all areas of the facilities. This includes preparing, modifying and program scheduling.
•    Sets membership and participation targets and works with staff to reach monthly and annual goals.
•    Prepares and administers the budget for respective area.
•    Coordinate and administer permanent court time system.
•    Responsible for the Deer Creek Racquet Clubs’ membership program including but not limited to marketing, developing and retaining relationships and managing the accounting processes. 
•    Assist the General Manager of Racquet Sports with creating reports regarding all aspects of Deer Creek Racquet Club, including season end reports, financial reports, board and variance reports, enrollment reports and other reports as needed.
•    Responsible for all Deer Creek Racquet Club Inventory including ordering, processing, reconciling and selling items; maintain Point of Sale items with current pricing.
•    Oversee the front desk operations, including the POS and registration, as well as cash handling.
•    Communicate regularly with General Manager of Racquet Sports regarding member-related projects, concerns or information relative to the coordination of all facility operations.
•    Maintain up-to-date information on Deer Creek Racquet Club website pages; edit and input accurate session information; coordinate with the Marketing department for dissemination of news releases, flyers and other public relations and promotional materials as they relate to these areas.
•    Assist customers and respond to complaints or concerns in person, over the phone and via email in a timely fashion and communicate any complaints or concerns to the General Manager of Racquet Sports while maintaining a positive attitude with facility patrons and residents. 
•    Maintain the cleanliness and safety of the building; maintain an organized workspace.
•    Perform light office work, such as filing, copying, answering and directing phone calls and other duties as assigned.
•    Attend staff, Board meetings and Park District special events as needed.
•    Responds appropriately to participant and facility emergencies, including the completion of accident reports in a thorough, accurate and timely manner. 
•    Performs other duties as assigned.

Education and Experience
Bachelor's degree from a four-year (4) accredited college or university or supplemented by at least 3-5 years of relevant experience in facility management. Three to five years’ (3-5) experience in organization of tennis programs required and customer service-related experience required. At least one (1) years’ experience with people oversight is preferred. Experience with recreation management software is a plus.  

Required Skills/Abilities
•    Valid Driver's License
•    American Red Cross CPR/AED Certification
•    Intermediate use of Microsoft applications
•    Excellent interpersonal and customer service skills.
•    Excellent organizational skills and attention to detail.
•    Excellent customer service skills.
•    Ability to function well in a high-paced and at times stressful environment.
•    Ability to exercise critical-thinking and problem-solving.

Classification: Full-time, Exempt

Wage Range: $64,074.99 - $73,673.60 Annually

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
•    Regularly required to sit, talk or hear.
•    Frequently required to stand, walk, and grasp/manipulate and/or reach with fingers, hands and arms.
•    Occasionally required to climb or balance; stoop, kneel, crouch or crawl.
•    Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions: While performing the duties of this job, the employee regularly works in an indoor office and tennis play facility and is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The employee occasionally works near moving mechanical parts and is occasionally exposed to vibration and flying objects. 

Benefits: The Park District of Highland Park offers the following comprehensive benefits package:
•    Medical Insurance (Blue Cross Blue Shield HMO or PPO)
•    Dental Insurance
•    Vision Insurance
•   4 Weeks Paid Maternity/Paternity Leave
•    Company Paid Group Term Life Insurance
•    Voluntary Supplemental Life Insurance
•    Pension/Benefit Plan (IMRF)
•    Deferred Compensation Plans
•    Flexible Spending Accounts (Health and Dependent Care)
•    Ten (10) Paid Federal Holidays
•    Paid Vacation
•    Three (3) Floating Holidays
•    Twelve (12) Paid Sick Days
•    Incentivized Wellness Program
•    Health & Fitness Membership
•    Outdoor Pool Membership and Seasonal Beach Access
•    Program and Facility Discounts on a variety of recreational activities including Golf, Racquet Sports, and Ice Skating. 

The Park District of Highland Park is an Equal Opportunity Employer.