Ticket Sale Representative I (Account Executive Ticket Sales & Retention)

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Position Description:

The position of Ticket Sales Representative I (Account Executive, Ticket Sales & Retention) is a dynamic and results-driven professional responsible for both acquiring new ticketing clients and retaining existing season ticket members. This role blends proactive outbound sales with high-touch account management to maximize ticket revenue and fan satisfaction for both football and men's basketball season tickets.

This individual will build strong relationships through consistent, personalized service, while also driving new business through pipeline outreach, prospecting, and referrals. The Account Executive is expected to meet or exceed individual sales and retention goals while providing a best-in-class experience for all clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive new business and renewals for football and men’s basketball full season ticket packages.

• Execute sales calls with all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.

• Upsell and cross-sell to existing clients to drive incremental revenue.

• Manage a personal portfolio of approximately 1,000 season ticket members, serving as their primary contact and ensuring a high level of personalized service and timely response to all inquiries.

• Handle all service-related matters, including ticket exchanges, payment plans, app troubleshooting, and customer account updates.

• Build and maintain strong relationships through proactive communication, in-seat visits, and event touchpoints to enhance satisfaction and loyalty.

• Participate in and contribute to daily or weekly sales team meetings and training sessions.

• Make an average of 50+ contacts per day by phone call, email, and face-to-face meetings.

• Consistently meet or exceed monthly and annual sales, renewal, and outreach goals.

• Represent the ticket sales team at home Football and Men’s Basketball games and other season ticket member events.

• Incorporate CRM, prospecting, and touchpoint tracking software into daily workflows to maintain accurate and timely records of client interactions, sales activities, outreach efforts, and lead progression.

• Perform other duties as assigned by the Assistant Athletic Director, Data Analytics & Assessments (Assistant Athletic Director, Strategy & Innovation) or Manager, Ticket Operations (Senior Director of New Business & Retention).

PREFERRED QUALIFICATIONS

• Effective interpersonal, organizational, and communication skills, including written and verbal; ability to present ideas clearly and concisely.

• Working knowledge of Microsoft Office.

• Working knowledge of Salesforce CRM database.

• Experience using Ticketmaster, Archtics Ticketing System.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.