The Training Specialist is responsible for developing and delivering training for new employees, collaborating with stakeholders, and ensuring successful implementation of training programs and materials within the insurance industry.
Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is currently the fastest growing insurance broker in the U.S. with over 2,200 employees in over 260 locations across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Training Specialist - Remote
Our Training Specialists are responsible for the training and development of new employees and newly acquired agency team members. You will be delivering process and technology training using customized learning tools and programs. You will engage with stakeholders on scheduling, planning, and ensuring training efforts are successful.
Primary Responsibilities
Training Strategy
Project Management
Change Management
Requirements: Work Experience
Requirements: Computer Skills/Software Skills
Essential Skills/Competencies
Education
Physical Demands and Working Conditions
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
#LI-GP1
#LI-REMOTE
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is currently the fastest growing insurance broker in the U.S. with over 2,200 employees in over 260 locations across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Training Specialist - Remote
Our Training Specialists are responsible for the training and development of new employees and newly acquired agency team members. You will be delivering process and technology training using customized learning tools and programs. You will engage with stakeholders on scheduling, planning, and ensuring training efforts are successful.
Primary Responsibilities
Training Strategy
- Facilitate training sessions that are effective and aligned to strategic goals and initiatives
- Participation in the development of training materials, e-learning tools and training programs driving effectiveness and efficiency
- Collaborate with key stakeholders to determine training schedules, provide feedback and progress reports and to ensure training efforts are successful
- Participate in the creation and continuous improvement of quick reference guides and standard operating procedures
- Deliver training programs that are aligned to process documentation (e.g., on-site, virtual, on-demand)
- Provide training support and participate as a subject matter expert in user acceptance testing for software upgrades and new technology integrations
Project Management
- Collaborate with the Data Governance team to ensure data integrity and compliance with best practices throughout the data mapping process.
- Participate in M&A planning discussions to perform training needs assessments to prepare for new agency onboarding.
- Maintain a complete view of current and future training initiatives
- Coordinate all setup and configuration of newly acquired agency team members in our Applied Epic and/or Dyad ALIS management systems, and work in conjunction with IT to ensure a successful onboarding setup process
- Monitor and assist with on-demand helpdesk tickets
- Planning, delivery and execution of on-demand, on-site and live virtual training sessions
- Provide weekly progress reports and needs assessments to Process Governance team during weekly meetings
Change Management
- Drive a culture of continuous improvement and seek feedback when possible, to share with Process Governance team and key stakeholders
- Utilize on-demand helpdesk to identify obstacles, areas for improvement and training needs to support adoption efforts
Requirements: Work Experience
- Property & Casualty insurance industry knowledge is required
- Training experience within the insurance industry is required
Requirements: Computer Skills/Software Skills
- Advanced level knowledge of Microsoft Office applications including Outlook, Excel, PowerPoint, and Word
- Experience with Applied Epic or Dyad ALIS is preferred
Essential Skills/Competencies
- Strong attention to detail
- Desire to help and educate others
- Strong change management skills and experience
- Organization skills
- Teamwork
- Ability to multi-task
- Problem-solving skills
- Excellent communicator with strong interpersonal skills
Education
- College degree or equivalent experience preferred
Physical Demands and Working Conditions
- Travel: Must be comfortable with travel. Up to 50% required.
- Office work: Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
#LI-GP1
#LI-REMOTE
Top Skills
Applied Epic
Dyad Alis
MS Office
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Sr. Support Training Specialist will design, develop, and deliver training materials for customers and partners, focusing on effective learning strategies and innovative instructional methods.
Top Skills:
Adobe SuiteArticulateCamtasiaCluesoFigmaMiroParta.IoZoom
_0.png)
Social Impact • Software
Design and implement scalable onboarding programs for new hires, ensuring an engaging experience and aiding their progression. Collaborate with leaders to tailor team-specific onboarding, optimize processes, and create diverse training materials. Analyze feedback for continuous improvement.
Top Skills:
E-Learning Development ToolsLearning Management Systems
eCommerce
The Training Solutions Specialist will drive sales by promoting training solutions, building relationships, and developing new business opportunities with clients.
Top Skills:
ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft WordSalesforce
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
