UI/UX Researcher

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

As a UI/UX Researcher at Intelerad, you will play a meaningful role in shaping how clinicians and healthcare professionals interact with our medical imaging products. You will independently own research activities for one or more product areas, partnering with product managers, developers, and end users to turn complex clinical needs and business goals into intuitive, high-quality experiences, from early discovery through to successful release.

Key Responsibilities

Research

• Independently plan and lead qualitative and quantitative UX research across the product lifecycle to understand user goals, workflows, and challenges; evaluate product concepts and design solutions; and provide actionable insights that inform product and design decisions.
• Set research priorities and methodologies for your product area in partnership with product management; recruit participants and moderate sessions with clinicians and other end users.
• Synthesize research data into personas, journey maps, and actionable insights, and translate findings into design and product recommendations that influence roadmap decisions.
• Own and evolve our research repository so findings stay discoverable and continue to inform current and future work.

Communication & Collaboration

• Build trust with users through deep empathy, active listening, and strong facilitation, enabling a thorough understanding of their goals, workflows, and challenges.
• Present design and research findings to audiences ranging from engineers to product leadership, and lead design and research critique sessions to ensure alignment and quality.
• Mentor and provide feedback to less experienced researchers, sharing methods and best practices across the team.

Qualifications & Experience

• 4+ years of experience in UX research, with a portfolio demonstrating end-to-end research projects, research methodologies, synthesis, and impact on product decisions.
• Proficiency with research and collaboration tools, including Figma for communicating concepts and UX research platforms such as Dovetail, UserZoom, Optimal Workshop, or similar.
• Demonstrated expertise in wireframing and prototyping.
• Demonstrated experience independently planning and leading user research using qualitative and quantitative methods, and synthesizing findings into personas, journey maps, and actionable insights.
• Strong knowledge of HCI principles and design best practices.
• Proven ability to communicate design rationale and research findings effectively to technical and non-technical audiences, including senior stakeholders.
• Excellent spoken and written English.

Preferred Qualifications & Special Requirements

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience (UX) Design, Interaction Design, Human Factors / Ergonomics, Psychology, or equivalent.
• Experience prototyping with HTML and CSS or similar front-end tools.
• Experience in healthcare IT or complex enterprise software; experience conducting research with clinical or healthcare users.
• Familiarity with accessibility standards (WCAG) and inclusive design practices.
• Familiarity with survey design and basic statistical analysis.
• Experience working in Agile development environments.
• Experience mentoring or informally guiding other researchers.
• No direct supervisory responsibilities.

Travel Requirements

• None

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online technical and/or personality assessment as part of your application.

#LI-REMOTE

The base pay for this position ranges from $64,500- $86,000/yr USD within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered.  Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment