Support underwriting and portfolio management by monitoring financial exception reports, updating tickler dates, escalating missing financials, coordinating receipt and imaging of statements, contacting borrowers/CPAs, monitoring delinquent items, and providing timely information to CPMs and Loan Officers.
Job Summary & ResponsibilitiesResponsibilities include but are not limited to:
- Monitors the financial exception report on a regular basis to track financial statements. Based on findings, creates and provides reports to the CPM Team Leader and Manager of the Business Line.
- Ensures that the tickler dates are updated and correct on exception reports as financials are received.
- Escalates situations to the CPM and Loan Officer when the required financial statements are not received within 45 days of the initial letter or contact.
- Ensures that once financial statements are received, they are sent for imaging and provided to the CPM and Loan Officer for review.
- Contacts borrower's, bookkeepers and CPAs via phone, e-mail and mail requesting financial documentation required per the loan agreement.
- Monitors Portfolio Management reports such as Delinquent Real Estate Taxes, Liquid Collateral, Past Due Loans, etc. and works with Loan Officers on past due loans and to clear exceptions when necessary.
- Provides superior customer service by resolving issues and providing accurate and timely information to CPMs and Loan Officers.
Required skills:
- Proficient computer skills with knowledge of Microsoft Word and Excel and performing internet searches.
- Basic math skills, including the ability to compute ratios.
- Strong organizational skills and detail oriented.
- Ability to work in a fast-paced environment and move quickly through assignments to ensure deadlines are met.
- Ability to read, interpret and comprehend policies, procedures and training materials.
Required Experience:
- High School Diploma or GED and minimum of one year banking experience.
- Completion of college level courses in accounting or finance and/or Associate's degree a minimum of two years banking, credit or lending experience preferred.
Valley Bank Elmwood Park, Illinois, USA Office
Elmwood Park, United States
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