Utilization Management Nurse Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Regular business hours are 8:00 am-8:00 pm EST. Must be available to work any 8 hour shift within this timeframe with start times ranging from 8:00 am-11:30am EST.

About Us  

American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members.

Position Summary

Join our Utilization Management team as a Nurse Consultant, where you'll apply clinical judgment and evidence-based criteria to review inpatient and outpatient services. You'll collaborate with providers, authorize care, and escalate cases when needed, all while navigating multiple systems and maintaining accurate documentation.  This role suits nurses who thrive in fast-paced environments, are highly organized, and comfortable with computer-based work.

Key Responsibilities

• Apply critical thinking and evidence-based clinical criteria to evaluate outpatient and inpatient services requiring precertification and concurrent review.

• Conduct clinical reviews via phone and electronic documentation, collaborating with healthcare providers to gather necessary information.

• Use established guidelines to authorize services or escalate to Medical Directors as needed.

• Navigate multiple computer systems efficiently while maintaining accurate documentation.

• Thrive in a fast-paced, high-volume environment with strong organizational, multitasking, and prioritization skills.

• Perform sedentary work that primarily involves extended periods of sitting, as well as frequent talking, listening, and use of a computer.

• Flexibility to provide coverage for other Utilization Management (UM) Nurses across various UM specialty teams as needed, ensuring continuity of care and operational support.

• Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements.

Remote Work Expectations

• This is a 100% remote role; candidates must have a dedicated workspace free of interruptions.

• Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.

Required Qualifications

• Active unrestricted state Registered Nurse licensure in state of residence required.

• Minimum 5 years of relevant experience in Nursing.

• At least 1 year of Utilization Management experience in concurrent review or prior authorization.

• Strong decision-making skills and clinical judgment in independent scenarios.

• Proficient with phone systems, clinical documentation tools, and navigating multiple digital platforms.

• Commitment to attend a mandatory 3-week training (Monday–Friday, 8:30am–5:00pm EST) with 100% participation.

Preferred Qualifications

• 1+ year of experience in a managed care organization (MCO).

• Experience in a high-volume clinical call center or prior remote work environment.

Education

• Associate's degree in nursing (RN) required, BSN preferred.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.