UX Lead - Employee Portal

We are seeking an Enterprise UX Lead to help reimagine a global intranet platform used by employees worldwide. This role will define and guide the experience strategy across the platform ecosystem—including structural foundations, employee-facing workflows, intelligent search and AI experiences, and enterprise authoring tools. 

The UX Lead will drive the design vision for scalable, accessible, and intelligent digital experiences. This role combines systems thinking, experience architecture, and UX leadership to create a cohesive platform that supports discoverability, productivity, and content governance at enterprise scale. 

The successful candidate will lead UX practitioners, collaborate with cross-functional partners, and champion user-centered design practices that balance usability, innovation, and business objectives. 

HIERARCHY: 

Reports to Digital Practice Area Manager – Experience Design (New Era). Collaborates closely with Product Management, Engineering, and key business stakeholders across the organization. 

PRIMARY DUTIES:  

• Experience Strategy & Platform Leadership 
• Define and drive the holistic UX vision and strategy for the enterprise intranet platform. 
• Ensure alignment between platform architecture, user journeys, intelligent systems, and authoring tools. 
• Partner with leadership to define priorities and allocate resources for successful delivery. 
• Platform Foundations & Information Architecture 
• Own and evolve the structural experience layer, including: 
• Navigation models and information architecture 
• Design foundations and core component systems 
• Enterprise page templates and layout systems 
• Define scalable structural patterns and reusable layouts to ensure platform consistency and maintainability. 
• Collaborate with engineering to define wrapper logic, interaction states, and scalable front-end behaviors. 
• Intelligent Experiences (Search, Metadata & AI) 
• Guide UX strategy for the platform’s intelligent experience layer, including: 
• Enterprise search and contextual discovery 
• Filters, facets, query refinement, and ranking transparency 
• Taxonomy and metadata systems 
• Conversational AI and chatbot interactions 
• Generative and AI-assisted user experiences 
• Partner with engineering and data teams to improve findability and intelligent behavior across the platform. 
• Authoring & Content Creation Experience 
• Own the enterprise content authoring and publishing experience, including: 
• Content creation and editing workflows 
• Review and approval processes 
• Localization and translation workflows 
• Personalization and audience segmentation 
• Publishing lifecycle management and governance 
• Ensure CMS and authoring platforms align with enterprise UX standards and design systems. 
• Lead integration of AI-assisted authoring capabilities such as smart tagging, accessibility prompts, and content recommendations. 

COMPENTENCY: 

• Strong strategic thinker capable of defining enterprise-scale UX vision and systems. 
• Deep expertise in design systems, information architecture, workflow design, and platform UX. 
• Strong understanding of search UX, conversational design, and AI-assisted experiences. 
• Demonstrated ability to balance user needs, technical feasibility, and business goals. 
• Exceptional stakeholder management and communication skills. 
• Champion for accessibility, inclusivity, and responsible innovation. 

REQUIRED EDUCATION: 

Bachelor’s degree in Digital Design, Interaction Design, Visual Communication Design, Human-Computer Interaction, or a related field. Equivalent practical experience will be considered. 

EXPERIENCE: 

• 10+ years in UX, product design, or enterprise digital platform design. 
• Proven success designing large-scale digital systems or platforms. 
• Experience leading cross-functional teams and delivering complex UX initiatives. 
• Experience collaborating with engineering, product, content, and business stakeholders. 
• Experience designing AI-powered, workflow-heavy, or enterprise platform experiences preferred. 

LANGUAGE SKILLS:  

Outstanding verbal and written communication skills, with the ability to make complex ideas simple and consumable for diverse audiences. 

QUALIFICATIONS: 

• Distinguished portfolio demonstrating expertise in digital platforms, complex systems, or enterprise UX. 
• Strong analytical and problem-solving skills with a strategic mindset. 
• Passion for innovation and curiosity about emerging technologies such as AI. 
• Ability to build strong partnerships and navigate ambiguity within complex organizations. 
• Demonstrated ability to align design solutions with both user needs and business outcomes. 

PHYSICAL DEMANDS:  

Standard office or remote work conditions; no unusual physical requirements. 

WORK ENVIRONMENT:  

Fast-paced, collaborative, and global. Engages with cross-disciplinary teams including Product, Engineering, and Communications. Focused on continuous improvement and innovation. 

EXPECTED HOURS OF WORK:  

Full-time, typically 40 hours per week. Flexibility required to meet project timelines across global teams. 

TRAVEL:  

Occasional travel may be required for team workshops, collaboration sessions, or company events. 

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

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