Supervise and coach Vehicle Service Associates to meet productivity KPIs, manage lot and conveyor operations, run audits and huddles, support onboarding and training, ensure supplies and cleanliness, and coordinate with managers to improve workflow and performance.
A Day in the Life:
At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!
The Vehicle Operations Supervisor role is a management role with the Hertz Corporation that provides leadership and administrative support to all Vehicle Service Associates (VSA). In this role, you will be responsible for strengthening VSA productivity through improved supervision and workflow management. You are responsible for ensuring objectives are met through team execution of day-to-day tasks utilizing collaboration, delegation, and personal action; to include the KPIs of VSA and Transporter’s Productivity.
Wage: $48,600/yr
What You’ll Do:
- Host huddles to communicate vehicle priorities and daily goals for employees
- Ensure the location is set up for success and the employees have all necessary supplies and cleaning products
- Support with lot set-up to ensure efficient flow of vehicles throughout the day
- Observe VSA operations, ensuring that all VSAs are complying with standard procedures and quality of work via random car audits
- Ensure “Conveyor Belt” VSAs are effectively selecting and transporting vehicles; provide guidance on areas for improvement or shifts in vehicle class priorities throughout the day.
- Monitor radio for any additional requests for support from Vehicle Ops staff
- Check daily productivity levels of each employee and highlight strong performance and provide live coaching to poor performers
- Ensure Clean pumps, lot, storage and supplies as needed; ensure clean and organized Conveyor Belt role to enhance operations
- Host training for newly introduced standards of work in coordination with Vehicle Ops Managers / GMs and support with onboarding
What We’re Looking For:
- Must be 20 years of age or older
- High School Diploma or Equivalent
- 4+ years in an operations role, preferably with increased responsibility
- Working knowledge of operational / maintenance logistics or transportation
- Must have strong communication skills and attention to detail
- Must have the ability to delegate effectively
- Must be able to collaborate between interdepartmental teams
- Must have strong time management skills
- Must be adaptable and flexible, ability to quickly change direction and focus
- Must be self-starter with ability to work autonomously
- Must be able to work in inclement weather outdoors
- Flexible scheduling including nights, weekends, and holidays as needed
- Must be computer literate with strong keyboarding skills.
- Ability to manage, develop and motivate staff; to include process improvement
What You’ll Get:
- Competitive pay
- Discount on Hertz Rentals
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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