Veterinary Care Representative

Job Description:
Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You'll Do

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
• Answer questions about services and assist with appointment-related needs
• Conduct follow-ups and outreach for prior medical requests and authorizations
• Research and resolve customer issues using active listening and problem-solving skills
• Collaborate with teams and leaders using virtual tools (Zoom, Slack)

What You'll Need

• 1-3+ years of small animal veterinary or related industry experience
• Strong multitasking skills in a fast-paced, virtual call center environment
• Comfort using multiple computer systems and navigating online resources
• Flexibility to adjust schedule and work overtime as needed
• Ability to maintain confidentiality and pass a background check

Remote & Technical Requirements

• Dedicated, distraction-free workspace suitable for webcam use
• Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
• Cell phone or tablet for two-factor authentication
• Chewy provides all required equipment

Why Chewy

• Inclusive, supportive culture where you belong
• Opportunities for growth and development
• Competitive pay, medical & dental insurance, 401(k), and more
• Chance to make a real difference for pets and their families

Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
The hourly range for this role is $14.18 - $23.55.

• The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.