Lead assessment and long-term strategy for business systems across the quote-to-cash lifecycle. Develop a scalable roadmap, optimize processes and integrations, reduce technical debt, and improve automation and data integrity. Align cross-functional teams, oversee platforms (Salesforce, Gainsight, CCaaS, billing, support), define governance and KPIs, and drive transformation through implementation.
The Vice President, Business Systems & Transformation will be responsible for assessing, optimizing, and developing a long-term strategy for Lone Wolf’s business systems ecosystem across the entire customer lifecycle—from quote to cash. This executive-level role will evaluate current processes, technology platforms, integrations, and organizational capabilities to create a scalable roadmap that improves efficiency, customer experience, data integrity, and business performance.
The ideal candidate brings deep experience leading enterprise business systems transformations and has successfully aligned Sales, Customer Success, Support, Finance, Product, and Operations teams around a unified systems strategy.
Key Responsibilities:
- Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms.
- Define and map the processes that will flow through the tools
- Develop a business systems roadmap aligned with company growth objectives.
- Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes.
- Establish a scalable architecture supporting the end-to-end customer journey.
- Lead management
- Opportunity management
- Quoting and contracting
- Customer onboarding
- Customer Support
- Billing and collections
- Renewals and expansion
- Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization.
- Salesforce
- Gainsight
- Contact Center / CCaaS platforms
- Billing and subscription management systems
- Customer support platforms
- Data and reporting systems
- Ensure platforms are effectively integrated and aligned with business needs.
- Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.
- Facilitate alignment between business objectives and technology investments.
- Serve as a trusted advisor to leadership regarding business process and systems strategy.
- Establish governance practices for business systems investments and prioritization.
- Define key performance indicators and success metrics.
- Lead transformation initiatives from assessment through implementation.
- Build internal capabilities and organizational structures needed to support future growth.
Business Systems Strategy:
Quote-to-Cash Transformation:
Evaluate and optimize the entire quote-to-cash process, including:
Platform Leadership:
Provide strategic oversight of key business platforms, including:
Cross-Functional Partnership:
Governance & Execution:
Qualifications:
- 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives.
- Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment.
- Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.
- Demonstrated success leading large-scale cross-functional transformation programs.
- Strong executive presence with the ability to influence senior leaders and drive organizational change.
- Experience building business cases and technology roadmaps.
Preferred:
- Experience in B2B SaaS environments.
- Experience with subscription billing and recurring revenue business models.
- MBA or equivalent advanced business or technology education.
- Background in Revenue Operations, Business Systems, Enterprise Applications, or Digital Transformation consulting.
Similar Jobs
.png)
Software
Lead enterprise systems architecture and governance, set integration and data standards, and drive end-to-end transformation initiatives. Enable AI, automation, and analytics adoption, align executive priorities, measure impact, and build a high-performing team to improve efficiency, risk posture, and operating maturity.
Top Skills:
AIAnalyticsAutomationBiCRMData PlatformsErpIntegration Platforms
Cloud • Security • Software • Cybersecurity • Automation
Maintain and improve reliability, scalability, and automation for user-facing production systems. Build infrastructure tooling, operate Kubernetes-based services, write IaC, participate in on-call and incident response, and advance observability and runbooks to reduce toil and improve platform reliability.
Top Skills:
AWSCi/CdGCPGitopsGoInfrastructure As Code (Iac)KubernetesKubernetes Operators/ControllersLoggingMetricsRubySlos/SlisTerraform
Digital Media • Information Technology • News + Entertainment
Responsible for driving sales of Comcast Business products in mid-market and enterprise clients, managing relationships, and delivering sales presentations. Requires industry knowledge, strategic partnerships, and excellent customer service skills.
Top Skills:
CybersecurityEthernetInternet TechnologiesLanManNetwork DesignNetwork SecurityNetworking ProtocolsSdwanVoipVpnWanWdm
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
