The VP will transform healthcare operations into a retail-driven experience, manage P&L, build a concierge team, and ensure operational scale in preventive wellness services.
The Vice President of Longevity & Preventive Wellness Operations will own the day-to-day operations, strategic expansion, and P&L for our premium, cash-pay self-pay longevity service line. This leader will serve as the principal architect in transforming our traditional, episodic diagnostic models into a proactive, retail-driven healthcare experience. Execute the established vision in close partnership with the COO and CMO, aligned to the CEO’s innovative care model. Executing the vision established by the CEO, COO, and CMO, the VP will build a white-glove, patient-forward concierge experience that delights patients who choose to pay a premium for preventive wellness environment that prioritizes prevention, early detection, and an elevated care journey.
Key Responsibilities
- Retail Health Transformation: Redesign traditional clinical and front-desk workflows to reflect a premium retail environment, shifting the operational focus from reactive, episodic care to proactive, patient-forward preventive wellness.
- Concierge Team Building & Culture: Build and lead a high-touch concierge organization (Concierge Coordinators, Wellness Advocates) with clear hiring profiles, training, and service standards rooted in an "inform, not sell" philosophy. Shift clinical and administrative staff toward highly accountable, educational, and customer-service-oriented roles.
- Strategic Growth & Portfolio Expansion: Partner with Visualize and strategize continuously alongside Sales and Marketing to develop and execute a robust go-to-market strategy, including launch playbooks, membership conversion, channel analytics, and capacity/demand alignment expand the longevity product portfolio, penetrate new consumer markets, and aggressively grow our referral network reach.
- Operational Scale & P&L Ownership: Operationalize and scale standardized SOPs, staffing models, scheduling flows, digital intake, and clinical pathways across sites. Own service-line P&L; manage revenue, cost structure, margins, and productivity with rigorous KPI dashboards and continuous improvement.
- Digital & Frictionless Experience: Deploy and enforce the adoption of digital tools (online scheduling, digital intake, mobile payments, automated follow-ups) to ensure a frictionless seamless, modern consumer experience.
- Quality & Throughput: Ensure compliance, safety, and privacy; implement daily huddles, root-cause reviews, and Lean/CI methods to improve throughput and patient Net Promoter Scores (NPS).
- Drive measurable improvement in cash-pay conversion rates, membership enrollment, and AI-enabled service attach rates across all markets.
- Partner with clinical and AI teams to translate imaging and AI outputs into personalized, actionable patient journeys that differentiate SimonMed Longevity as a category leader.
- Develop and scale strategic partnerships across concierge medicine, employer health, and digital health ecosystems to accelerate market penetration
Qualifications
- Required:
- 10+ years in healthcare operations leadership imaging, with a strong preference for experience in retail health, ambulatory, executive health, or premium consumer health wellness.
- Demonstrated success transforming mainstream/traditional healthcare operations into consumer-centric, retail-driven health models.
- Proven multi-site scale-up experience with strict P&L ownership and KPI discipline.
- Track record of building high-touch concierge teams and mission-driven, highly accountable cultures and premium service standards.
- Cross-functional execution capability with clinical, sales, marketing, and IT partners.
- Bachelor’s degree required in a relevant field.
- Preferred:
- Cash-pay/ Deep expertise in self-pay/direct-to-consumer healthcare and membership models.
- Longevity/preventive screening program experience. Specific programmatic experience in longevity or preventive screening.
- Hands-on experience scaling digital patient engagement platforms.
- Master’s degree strongly preferred: MBA, MHA/MHSA, MPH, or MS.
Success Indicators (6-18 Months)
- On-time, on-budget multi-site rollouts perfectly aligned with the CEO’s innovative care model.
- Successful cultural transition of clinical and front-line staff mindsets toward educational, retail-focused patient engagement.
- Revenue, EBITDA, utilization, and cash-pay/self-pay conversion targets achieved.
- Concierge organization fully staffed, trained, and performing to premium service SLAs; NPS consistently maintained at a “premium tier.”
- Standardized SOPs, automated digital workflows, and experience benchmarks sustained across all active longevity locations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.
Similar Jobs
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Lead cross-functional program management for Ad Sales Technology initiatives, overseeing multiple concurrent programs from planning through launch. Create integrated program plans, manage dependencies, risks, and resources, drive readiness and launch activities, and coordinate Product, Engineering, Data, QA, and Ad Sales. Provide executive reporting, KPI dashboards, and governance; facilitate cross-functional alignment and decision-making; and use data and retrospectives to improve delivery predictability and operational effectiveness.
Top Skills:
ConfluenceExcelJIRAOutlookPowerPointSmartsheetWord
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Implement deep-learning, computer vision, and inverse-procedural modeling algorithms to convert large 2D/3D and geospatial datasets into high-fidelity 3D content. Apply cutting-edge ML and graphics research, deploy and test code on remote UNIX machines, and collaborate with founders to translate product requirements into technical milestones while managing code via Git.
Top Skills:
C++GitPythonUnix Shell
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
Full-cycle Talent Acquisition Recruiter responsible for sourcing and hiring technical and non-technical candidates. Use LinkedIn Recruiter, boolean search, Workday, and AI tools to build pipelines, run high-volume and targeted searches, improve recruiting processes, organize employer-branding events, and collaborate with People Experience to deliver excellent candidate and hiring-manager experiences.
Top Skills:
Ai ToolsBoolean SearchLinkedin RecruiterWorkday
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
