Vice President, User Experience & Human Factors

Who We Are:

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About User Experience & Human Factors (UX & HF):

UX & HF covers all aspects of the end-user's interaction with a company, and its products. UX & HF research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as part of a user-centered design process, every design decision should be informed in part by UX & HF research. Moreover, Ipsos believes that simply conducting evaluative UX & HF research on completed designs is not as effective as conducting UX & HF research throughout the process.  

What makes this role important at Ipsos?

The Vice President of UX & HF is a senior research and leadership position responsible for developing a UX & HF team and building partnership relationships with internal Ipsos groups and clients. The UX & HF VP is responsible for a specific area of focus for business development based on geography and/or a specific practice area and market demand. This role will specifically support research within the regulated environment

What you can expect to be doing:

The Vice President of UX & HF is responsible for growing the business within Ipsos and creating thought pieces by evangelizing UX & HF to Client Officers and Service Line Leads. 

• Sell UX & HF design and research work to clients by leveraging network, global Ipsos contacts, and existing client accounts.
• Develop Ipsos’ UX & HF products and value proposition to grow Ipsos UX & HF into the leading global UX & HF agency.
• Manage, mentor, and coach consultants (UX & HF research and design), providing both informal and formal feedback in a motivating and supportive manner.
• Provide account management and oversight of multiple projects throughout the project lifecycle.
• Review project team's work to ensure consistency, high quality, and the delivery of meaningful user experiences. Also, to ensure alignment with the FDA and industry guidance on conducting human factors research.
• Create a unified vision for UX & HF solutions that bases design ideas on research and bases research recommendations on design principles.

This might be the job for you if you have:

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred). 
• 7 years of conducting UX & HF research or design is required (At least 10 years preferred).
• At least 5 years of leading interdisciplinary UX & HF teams by inspiring passion, dedication, and amazing work from all team members.
• In-depth knowledge of:
  • UX & HF design principles and current user research and design methodologies.
  • Industry and guidance best practices for conducting human factors research (e.g., FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015)
  • Experience leading complex research programs within highly regulated environments (e.g., Med Device, Aerospace, Automotive)
• Record of using engaging presentation and written communication skills with senior clients.
• Record of developing strategic sales with corporate clients.
• Live in or close to Chicago (ideal) to be near our state-of-the-art Ipsos User Experience Lab.
• Comfortable operating in fast-paced environment and working with international teams.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $ 165,000 - $175,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:  Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team

At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology, it’s always all about people