At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.
While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!
As VP, Client Services, you’re not just steering the ship—you’re charting the course. In this role, you’ll lead a world-class team, managing large-scale, complex client portfolios that require precision, agility, creativity, and a deep understanding of social-first strategies.
You’ll be the strategic partner clients rely on to navigate their biggest challenges and unlock their greatest opportunities. From driving growth to orchestrating cross-functional collaboration, you’ll ensure that every touchpoint delivers value, every campaign exceeds expectations, and every client feels like they’re your only client.
What You’ll Do
Strategic Leadership:
- Serve as the primary liaison for senior client leads, ensuring alignment with business goals and consistently delivering value through strategic insights and helping them understand and navigate the ever-evolving social landscape.
- Lead the development of creative, high-impact campaigns that integrate influencer and social media strategies with overarching marketing objectives.
- Drive client growth by identifying opportunities to expand relationships, solve complex challenges, and deliver measurable results.
Team Development & Collaboration:
- Build and mentor a high-performing team of Group Leads and Account Directors, empowering them to manage large-scale, global accounts with confidence.
- Foster a culture of collaboration, innovation, and accountability across cross-functional teams, ensuring seamless integration of strategy, creative, media, and technology.
Client Management Excellence:
- Oversee onboarding, strategic planning, and campaign execution for complex, multifaceted accounts with multiple stakeholders and deliverables.
- Partner with Group Leads to navigate the intricacies of working with large-scale clients, driving operational efficiency and exceptional client satisfaction.
- Guide the team in developing measurement frameworks to track performance and ensure accountability for results.
Operational Oversight:
- Ensure accurate forecasting and financial tracking for assigned accounts, proactively addressing variances and maximizing profitability.
- Collaborate with internal teams to optimize resources and staffing while delivering on key milestones and deadlines.
- Lead the development of compelling proposals and presentations for existing and prospective clients, showcasing Viral Nation’s expertise and innovation.
What You Bring
- 10+ years of client services leadership, ideally within a media, digital, or social agency environment.
- Proven experience managing large-scale, complex client accounts, or similar high-growth, Fortune 500 companies. Managing budgets of anywhere from $5M-$30M+
- Deep understanding of social media marketing, with a strong foundation in influencer marketing and its integration into broader digital strategies.
- Demonstrated success in driving innovation, managing complexity, and scaling operations for high-profile brands.
- Exceptional leadership and team development skills, with a passion for inspiring and mentoring high-performing teams.
- Strong strategic thinker with the ability to craft and execute innovative solutions for multifaceted business challenges.
- Agile and adaptable, thriving in a fast-paced, deadline-driven environment.
- Excellent communication, collaboration, and critical thinking skills, with a client-first mindset.
- Certifications: Facebook Blueprint, Twitter Flight School, or Google Analytics are a plus.
At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.
Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
DEI Commitment:
Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.
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