The VP of Client Success is responsible for leading the client success team, optimizing the client journey, ensuring operational excellence, and enhancing long-term client relationships to drive retention and growth.
Vice President of Client SuccessThis position will report to our Chief Operations Officer, Brian Gamble.
About Fine Tune
Fine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world’s most recognizable brands, including Cargill, DHL, Lowe’s, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across.
Job Overview
Fine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement – from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time.
Responsibilities and Duties
Benefits
About Fine Tune
Fine Tune is the ultimate spend reduction solution for indirect services, including facilities, uniforms, waste, security, pest control, energy, utilities and payments. For more than two decades, Fine Tune has helped organizations dramatically improve cost structure and protect affordability through disciplined supplier management and sustained spend reduction. Fine Tune is trusted by the world’s most recognizable brands, including Cargill, DHL, Lowe’s, Pep Boys, Pfizer, Tyson Foods, and American Cancer Society. Fine Tune experts use eMOAT, a proprietary platform combining category expertise, supplier intelligence, contract data, and performance history to empower insight and oversight across.
Job Overview
Fine Tune is seeking an experienced and strategic VP of Client Success to help build and lead a client success team. The team will lead the full lifecycle of client engagement – from kickoff and implementation through long term client success and expansion. This executive-level role will be responsible for developing strategies and assets for enhancing the overall client experience, ensuring seamless onboarding, proactive relationship management, operational excellence, and continuous growth within our accounts. The role will also be responsible for building out and developing a client success team over time.
Responsibilities and Duties
- In conjunction with leadership from sales, marketing, communications, and operations, develop strategies and assets for optimizing the client journey from kickoff through implementation and expansion, and play a leading role in guiding clients through this journey, ensuring client delight and maximizing expansion and growth
- Lead cross-functional execution across operations, account management and sales teams
- Direct and refine implementation methodologies and playbooks to ensure efficient deployment for new clients
- Serve as a senior strategic partner to client leadership, identifying opportunities for optimization and expansion
- Build, maintain, and deepen executive-level relationships to support retention and long-term portfolio growth
- Guide organizational strategy for client engagement and service evolution
- Help to build, manage and lead what will be a growing client success team
- Bachelor's degree or 10+ years of relevant work experience with a proven track record
- Extensive experience in customer success, operations, or implementation leadership
- Sales, marketing and communications experience a plus
- Proven success managing full client lifecycles
- Excellent verbal and written communication skills
- Strong analytical and problem solving skills with attention to detail
- Comfortable managing multiple projects/prioritizing tasks in a fast-paced environment
- Ability to work remotely in a space free from distractions
- Accountable to yourself and your teammates
Benefits
- Health/dental/vision/life/disability insurance
- Health plan includes HSA and FSA plans
- Paid time off and paid holidays
- 401K with employer match
- Competitive salary with bonus opportunities
- 40-50 hours/week
- Annual allowance for continuous learning opportunities
Fine Tune Expense Management Chicago, Illinois, USA Office
1811 W North Ave, Chicago, IL, United States, 60622
Similar Jobs
Artificial Intelligence • Big Data • Fintech • Security • Software
The Global VP of Customer Success will transform customer success operations, improve customer value realization, and work with executive teams to enhance product offerings.
Top Skills:
AIAutomationBiometricsMachine Learning
Cloud • Analytics
As VP of Customer Success and Growth, you will lead the global strategy of the customer journey, ensuring measurable outcomes and strong net revenue retention, while developing high-impact leaders and redefining operational excellence.
Top Skills:
AIData & Analytics
Cloud • Software
The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.
Top Skills:
AIAutomationCustomer Success PlatformsSupport Technologies
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
