Leads Burq’s delivery supply strategy, provider relationships, operational performance, team development, budget, and network expansion. Owns service levels, coverage, cost, provider negotiations, performance accountability, and executive reporting. Partners cross-functionally with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs. Uses provider data and AI tools to monitor network health, automate reporting, and identify operational, process, and technical improvements.
We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.
What you'll do
- Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
- Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
- Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
- Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
- Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
- Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
- Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
- Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
- Metrics ownership: own and report on key supply metrics — cost per delivery, on-time performance, coverage, and provider mix — against company-level goals
- Use AI tools day-to-day — analyzing provider performance data, monitoring supply health, and automating reporting — as a core part of how you and your team work, not an occasional add-on
Requirements
- A track record of operational excellence — deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and a demonstrated ability to identify friction points and resolve them through operational, process, or technical improvements at the provider level
- 8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
- Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
- Experience partnering with and presenting to executive leadership, and comfortable owning a budget and making tradeoff calls against it
- Proven experience negotiating commercial terms and managing performance with external partners or vendors
- Strategic thinker — able to develop and articulate a long-term vision for a supply network, not just manage it day to day
- Comfortable holding partners accountable — able to have direct conversations about performance gaps and drive them to resolution
- Strong cross-functional leader — able to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
- Data-driven — comfortable analyzing provider and network performance data to identify gaps and opportunities
- Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders
- A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on
- AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt new AI tooling as it becomes available
- Excellent communication and negotiation skills
- Comfortable with ambiguity, change, and building processes from scratch in a startup environment
Nice to have
- Experience in last-mile delivery, courier, or gig-economy operations, as well as freight — LTL, FTL, parcel, or middle-mile — and how those modes interact with the last mile
- Experience working directly with dispatch, routing, or supply chain software platforms
- Experience building or scaling a supply/provider network from an early stage
- Prior experience as a people leader or functional head at a high-growth startup
Benefits
Investing in you 🙏
- Fully remote
- Medical, vision, and dental insurance
- Reimbursement for educational courses
- Generous time off
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