Warehouse Technical Trainer

Join our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
The Technical Trainer reports to the Production Training Manager within the Operations team at the US 5G Smart Factory. This role is essential to developing the front-line workforce by facilitating knowledge sharing, cross-functional communication, safety practices, and collaborative problem-solving to enhance efficiency and effectiveness. Success requires strong communication abilities, leadership skills, training expertise, technical knowledge, and a commitment to safety and compliance within a dynamic manufacturing environment. This position supports the Warehouse functional area, working night shift-Monday through Thursday from 5:30pm-4:00am.
What you will do

• Deliver targeted and general training to operators within the assigned functional area
• Train, coach, and mentor team members to build capabilities and support continuous process improvement
• Create training solutions in collaboration with supervisors, engineers, quality leads, operations management, and Learning Experience Designers
• Work with Subject Matter Experts to validate the skills and expertise of operational employees
• Ensure all programs and processes align with industry best practices, including ISO competence standards and Ericsson Environmental Health & Occupational Safety requirements
• Maintain training plans, content accuracy, and reporting through the Learning Management System
• Coordinate and communicate training schedules with stakeholders, operations leadership, production planners, and the training team
• Maintain training equipment, including laptops and specialized tools or materials
• Represent operator perspectives during work instruction reviews to ensure documentation meets end-user needs
• Support cross-functional communication and safety compliance to drive operational excellence
• Provide expert support to production teams when available

The skills you bring

• High school diploma or equivalent
• Strong facilitation, interpersonal, verbal, and written communication abilities
• Ability to lead, coach, and motivate others with a commitment to producing high-quality work
• Strong analytical and problem-solving skills
• Ability to read and interpret equipment documentation, operational work instructions, and process maps
• Proficiency in Microsoft applications and basic Learning Management System administration
• Ability to thrive in fast-paced, dynamic, high-tech manufacturing environments
• Flexibility to work periodic shift hours as needed
• Experience collaborating in cross-functional groups with diverse backgrounds
• Ability to lift up to 50 pounds and become certified as a forklift trainer
• Preferred: Extensive experience in warehouse operations, presenting technical information, hands-on experience with relevant tools and equipment, and familiarity with environmental and safety compliance

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more .
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected] .
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Lewisville (TX)
Job details: Instructor
Job Stage: Job Stage 4
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.