UX and Web Experience Manager

• Continuing | Full-Time

• Higher Education Officer Level 8 | $116,349 - $128,806p.a. + 17% Super.

• Location: Bedford Park / Kaurna Country

• View Position Description

About the Role

If you’re looking for a role with big brand experience right here in Adelaide, keep reading!  You will be re-imagining what Flinders University’s web experience can be and setting the benchmark for our industry, ensuring Flinders University delivers a seamless, accessible and engaging digital experience across all websites and audiences.  When we ask you to think outside the box, we mean it – disruptors and change makers are encouraged to apply!

Leading the strategic development, design, delivery and continuous improvement of our web ecosystem across all websites, you will deliver a seamless, user-centered experience that drives engagement, performance and conversion.  You will also play a key role in driving major web platform transformation initiatives, including content redesign, website migrations, personalisation and feature enhancements, in close collaboration with internal stakeholders across Marketing, IDS, International and Student Experience portfolios

Your multidisciplinary team are a talented bunch of digital specialists, including content designers, UX/UI designers, front-end and back-end developers and College content producers who deliver high-quality web experiences underpinned by best practices in UX, UI, SEO, accessibility and information architecture under your leadership.

Some of the key position responsibilities of the role are:

• User experience optimisation - Champion best practice in UX, UI, SEO, accessibility and interaction design, leveraging data insights, user research and behavioural analytics to continuously improve digital experiences. Lead the translation of strategy into intuitive, high-impact user journeys in partnership with cross-functional delivery teams.

• Content and information architecture governance – Ensure all web content and digital experiences adhere to a consistent, user-first approach, underpinned by clear information architecture, accessibility standards and design system principles. Reduce duplication, improve findability and maintain governance across decentralised content publishing.

• Stakeholder engagement – Partner with key university portfolios (including Marketing, IDS, Student Experience and International) to ensure digital experiences align with University priorities and user needs. Act as a key digital leader in governance forums, shaping direction, prioritisation and delivery outcomes across the web ecosystem.

• Technology and innovation – Stay ahead of emerging trends in web experience, UX design, content technology and Artificial Intelligence. Work with UX designers and web developers to implement innovative enhancements that elevate the digital experience. Support experimentation and prototyping of new web features and patterns.

A more comprehensive list of responsibilities is available from the position description.

About You

With a strong user experience background, your previous experience includes leading or working within large-scale digital ecosystems and web platforms, including responsibility for the design, structure, performance and continuous improvement of complex websites, preferably within a higher education or similarly complex environment.

You have developed a mentor mindset from supervising and guiding multidisciplinary digital teams, including UX specialists, designers, developers and content practitioners, including allocation of work and delivery oversight, and possess exemplary communication, stakeholder engagement and service leadership skills within a complex organisation. 

With the ability to translate strategic intent into practical digital outcomes, you are committed to UX, UI and human-centred design practice, including information architecture, accessibility, SEO, usability and design thinking methodologies applied to end-to-end digital experiences.

Tertiary qualifications in UX design, human-centred design, interaction design, digital design, information architecture, marketing, or a related field, or an equivalent combination of experience and/or education and/or training are required.

About the Marketing and Student Recruitment team 

The Marketing and Student Recruitment team is pivotal in advancing Flinders' reputation as an innovative, world-leading university. We’re looking for skilled and motivated team members to help drive our marketing strategies and initiatives. If you’re passionate about shaping impactful marketing campaigns, building the Flinders University brand, and contributing to the recruitment of future students, we want to hear from you.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Our commitment to wellbeing through our Thriving@Flinders initiative

• Wide range of professional development activities and services, including exclusive staff study offers 

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our four SAGE Cygnet Awards.

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• Flinders University is committed to providing a safe, respectful and inclusive environment, free from gender‑based violence. Appointment to this role is conditional on the completion of required pre‑employment checks and declarations, each of which must be satisfactory to the University. This includes a Gender‑Based Violence declaration, in accordance with the National Higher Education Code to Prevent and Respond to Gender‑Based Violence (2025), and a Nationally Coordinated Criminal History Check. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

• In addition, it is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit a resume and separate a cover letter telling us about who you are, why you want to work at Flinders, and why is now the time to make the leap

• For more information regarding this position, we encourage you to contact Anthony Hill

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.