Wholesale Manager

We are hiring a Wholesale Manager for Old Row within the Barstool Sports Commerce Department. This is a remote position responsible for growing wholesale accounts, developing new retail relationships, and managing day-to-day customer needs. The ideal candidate is organized, relationship-driven, and thrives in a fast-paced environment.

What You’ll Do:

Sales

• Develop and grow existing wholesale accounts within an assigned territory.
• Prospect and open new retail accounts through outbound calls, emails, in-person visits, and other sales initiatives.
• Build strong relationships with buyers by providing excellent customer service and product knowledge.
• Attend regional and national trade shows, markets, and sales events to present seasonal collections and generate new business.
• Travel regularly throughout the assigned territory to visit retail partners and identify growth opportunities.
• Analyze sales trends, inventory performance, and account opportunities to support business growth.

Managing Client Accounts

• Maintain strong relationships with wholesale customers and serve as the primary point of contact.
• Address customer questions, concerns, and account needs in a timely and professional manner.
• Send invoices to customers whose credit cards have failed through the automated invoicing system.
• Send invoices for customers who are on terms once their orders have shipped.
• Provide exceptional customer service throughout the entire wholesale account lifecycle.

Order Processing

• Receive and process reorders from customers via phone, email, or the Elastic wholesale platform.
• Verify order details and delivery instructions with the operations team.
• Coordinate with operations to ensure timely fulfillment and prioritize orders based on potential escalations.
• Provide clients with order confirmations and tracking information.
• File claims for lost packages and coordinate resolutions with customers and internal teams.
• Issue replacement orders through Elastic for damaged or short-shipped items.

Collaboration

• Work closely with internal teams including sales, operations, production, logistics, finance, and accounts receivable.
• Coordinate with external partners and wholesale customers to ensure exceptional retailer support.
• Assist with showroom preparation, sample organization, and trade show logistics.
• Support the Wholesale team with reporting, data entry, forecasting, and other operational projects.
• Proactively identify account and operational issues and work cross-functionally to develop solutions.
• Contribute to process improvements and other initiatives that support the growth and efficiency of the wholesale business.

What You Have:

• Experience in wholesale sales, account management, customer service, or a related role within the apparel, retail, or consumer goods industry.
• Proven ability to develop existing accounts and prospect new retail business.
• Strong relationship-building and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with multiple cross-functional stakeholders.
• Ability to thrive in a fast-paced, all-hands-on-deck working environment.
• Intermediate Excel/Google Sheets skills, including VLOOKUP, XLOOKUP, and INDEX/MATCH, with a desire to continue developing these skills.
• Experience with wholesale software; Elastic, NuOrder, or Joor experience is a plus.
• Strong analytical and problem-solving skills with the ability to identify opportunities and resolve issues.
• Self-starter who can proactively identify needs and follow through on solutions.
• Willingness to travel within the assigned territory and attend regional and national trade shows.
• Excellent written and verbal communication skills.

Salary: $80,000 & commission-eligible