Own monitoring, testing, and tuning of Inspira's AI virtual agent to improve resolution, deflection, and CSAT. Analyze conversation transcripts and performance data, run A/B and regression tests, adjust retrieval/configuration and intents, partner with Content and IT to fix knowledge gaps, maintain performance dashboards, lead root-cause analysis, and support go-lives for new bot capabilities.

Build and validate predictive models, analyze large structured and unstructured datasets, generate business insights, present analytic results to stakeholders, and develop tools to advance analytics capabilities.

The Data Scientist will develop predictive models, conduct exploratory analysis, collaborate with teams, build data pipelines, and create visualizations to drive decision-making.