Lead design, development, and production deployment of AI/ML solutions and conversational chatbot platforms. Own end-to-end implementation, MLOps/CI-CD, containerized deployments, solution architecture, security and governance, mentor engineers, and collaborate with product, enterprise architecture, and vendors to deliver scalable, monitored AI systems.

Lead the design and delivery of scalable voice and chat solutions using Amazon Connect, focusing on integrations, reliability, and performance optimization.

The Director will define AI strategies, lead development of AI agents, drive engineering enablement, and ensure solutions meet business objectives while aligning with enterprise standards.