Top Consulting Jobs in Chicago, IL

Lead customer experience and contact center transformation projects, strengthen client relationships, mentor junior staff, improve processes, develop omnichannel strategies, and use diagnostic and performance data to guide strategic decisions. The role requires consulting or contact center operations experience and knowledge of CCaaS, AI, automation, customer service measurement, and digital transformation.

Supports payer modernization and health services consulting engagements by analyzing operational challenges, optimizing processes, applying business analytics, engaging stakeholders, implementing quality standards, and guiding transformation initiatives. Develops operational support frameworks, conducts market research, manages change, and advises clients on improving service delivery and business performance while mentoring junior team members.

Leads contract lifecycle management technology projects and client engagements, guiding strategic planning, system configuration, integrations, and AI-enabled contract solutions. Manages teams, coaches staff, develops client recommendations, builds consensus, and drives process optimization and innovation. The role also includes account management, stakeholder communication, governance, and ensuring project quality and client outcomes.

Provides consulting services for contract lifecycle management technology implementations. Analyzes client needs, configures and integrates business applications, develops strategic recommendations, trains clients, and supports software adoption. Guides teams through contract management technology deployments, optimizes processes, applies AI and digital strategies, manages client relationships, and contributes to project delivery and modernization initiatives.

Lead end-to-end NetSuite implementations as a functional consultant and team manager. Manage finance transformation initiatives, NetSuite order-to-cash, purchase-to-pay, and account-to-report workstreams, Advanced Revenue Management and SuiteBilling implementations, customizations, integrations, and testing. Lead onshore and offshore teams, address client needs, communicate complex concepts, and apply accounting and finance expertise to deliver effective technology solutions.

Leads strategic contact center transformation initiatives, customer experience improvements, business development, and client engagements. Oversees multiple projects, develops customer value propositions, analyzes customer journeys, optimizes CRM and retention strategies, and applies AI and digital tools to improve service excellence. Builds stakeholder relationships, drives process improvement and experimentation, collaborates across teams, and mentors emerging leaders while maintaining executive-level client relationships.

Leads asset and wealth management tax compliance engagements, including tax return preparation, regulatory filings, financial analysis, tax planning, and risk reduction. Manages client relationships, project execution, budgets, and technical standards while coaching tax professionals and promoting digital tools and innovation.

Provides operations consulting for healthcare payer modernization initiatives. Analyzes operational challenges and business data, develops strategic solutions, manages client engagements, gathers stakeholder requirements, improves processes, supports change management, conducts market research, and collaborates with cross-functional teams. Mentors junior team members and delivers solutions aligned with client needs and firm methodologies.

Leads contact center transformation initiatives focused on user interaction engineering, AI, analytics, customer experience, and service excellence. Guides teams through strategic planning, workflow optimization, digital tool development, accessibility, usability testing, and stakeholder engagement. Conducts discovery and research, validates outcomes, ensures data integrity and security, and coaches teams to deliver continuous improvement and innovative client support solutions.

Leads end-to-end Pricefx implementations and technology integrations, managing project plans, software releases, design workshops, user stories, product roadmaps, risks, data integrity, and client relationships. The role also coaches delivery teams, manages performance, promotes innovation, and ensures successful project outcomes.