Leads a team of eight Solution Architects and owns the solution architecture operating model, capacity planning, design quality, escalations, and client executive engagement. Partners with delivery, engineering, configuration, QA, and program teams to align solution designs with implementation timelines. Develops repeatable training, templates, and playbooks while supporting complex healthcare platforms and payer operations.

Consults with healthcare PaaS clients to design and optimize prior authorization automation programs. Translates client requirements into technical blueprints, partners with product and engineering teams, develops performance-improvement roadmaps, analyzes healthcare authorization data, maintains dashboards and reports, monitors KPIs, and identifies opportunities to scale consultation workflows.

Leads a team of eight Solution Architects supporting complex healthcare platform implementations. Establishes solution design standards, oversees BRD/FRD documentation and future-state workflows, manages escalations, balances account assignments, and coordinates with delivery, configuration, QA, and program teams. Represents Solution Architecture with clients and executives while developing scalable training materials, templates, and playbooks. Requires deep healthcare payer, utilization management, or prior authorization expertise and significant technical leadership experience.