Top Customer Success & Experience Jobs in Chicago, IL

The Market Research Manager will lead qualitative and quantitative research initiatives, delivering insights to guide product and marketing strategies, and collaborating with cross-functional teams.

Manage customer transitions to myQ Business users, oversee onboarding processes, partner cross-functionally for continuous improvement, and analyze customer trends for insights.

The role involves delivering proactive supply chain solutions, leading joint business planning, creating metrics, managing customer events, and ensuring customer experience improvements through collaboration and communication with various teams.

The Analyst monitors critical network systems, engages in troubleshooting, and collaborates with teams to ensure high service uptime. Responsibilities include documenting processes, leading RCA, managing monitoring systems, and training staff.

Analyze contact center performance, develop and maintain Power BI dashboards, troubleshoot data issues, and optimize reporting for operational efficiency.

The Customer Success Manager will oversee onboarding of new users, optimize processes, gather customer insights, and ensure satisfaction in their journey with myQ technology.