Supports customers and sales professionals through inquiry follow-up, quoting, case development, order processing, post-sale implementation, certification requirements, adoption timelines, issue resolution, and renewal planning. Acts as the primary post-sales contact, coordinates internal teams, supports fulfillment, builds customer relationships, and provides feedback to account managers to inform expansion and sales strategies.

Manages 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and net revenue retention. Builds ROI models, three-year success roadmaps, executive value reviews, and expansion strategies. Develops VP and C-suite relationships, delivers data-driven account strategies, provides market intelligence, and converts customers into references and advocates. Partners cross-functionally with Sales, Product, and Customer Success teams while coaching customer champions and leading executive business reviews.