Leads Rundoo’s Implementation team, owning customer go-live performance, ARR attainment, resource allocation, forecasting, operating cadence, escalation processes, coaching, and cross-functional collaboration. The role builds scalable, client-centered implementation processes, improves forecast accuracy and capacity planning, and establishes accountability across Implementation Managers. Requires Chicago-based office work at least four days weekly and experience leading post-sale teams with measurable delivery or revenue targets.