Own a book of live SMB retail clients post‑go‑live to drive retention and adoption. Monitor account health with a stoplight model, run renewals and QBRs, catch and remediate churn risk, manage escalations with Product Support, translate client pain into product feedback, and help build the expansion playbook while partnering with Implementation, Product, and Engineering. In‑office Chicago role.

Provide coast-to-coast support for independent hardware and paint stores across Rundoos ERP: troubleshoot POS, inventory sync, accounting reconciliation, and reporting; perform spreadsheet-based data analysis; escalate and document bugs with Engineering; maintain SLAs and contribute to knowledge base and training resources.