Top Customer Success & Experience Jobs in Chicago, IL

Serve as a client-facing product and solutions expert for tax and legal advisory teams: run pilots, onboard and train users, capture user insights to inform product, build scalable playbooks, and drive firm-wide adoption of Legora’s AI platform across jurisdictions and service lines.

Lead post-sale strategy for enterprise legal clients in North America, driving onboarding, adoption, expansion, and renewals. Own commercial outcomes, negotiate large deals, manage a small team, coordinate cross-functional implementation, and act as strategic advisor to legal teams to maximize retention and growth.

Own enterprise accounts end-to-end, drive adoption, expansion, and renewals. Design value strategies, use data to mitigate churn, lead executive relationships, coach junior teammates, and build repeatable, AI-enabled engagement frameworks.

Own a portfolio of mid-market legal or corporate accounts end-to-end: drive rollout, adoption, expansion, and renewals. Build tailored success plans, use AI and automation to scale workflows, monitor health metrics to mitigate risk, lead commercial conversations, mentor associates, and feed client insight into product and engagement playbooks.