Top Customer Success & Experience Jobs in Chicago, IL

Supports post-sale onboarding, adoption, change management, training, stakeholder engagement, account health tracking, and value realization for strategic enterprise clients. The role coordinates cross-functional teams, tracks usage and ROI, surfaces risks and expansion opportunities, channels customer feedback, and manages discrete workstreams while developing toward independent account ownership.

Own enterprise accounts end-to-end, drive adoption, expansion, and renewals. Design value strategies, use data to mitigate churn, lead executive relationships, coach junior teammates, and build repeatable, AI-enabled engagement frameworks.

Lead post-sale strategy for enterprise legal clients in North America, driving onboarding, adoption, expansion, and renewals. Own commercial outcomes, negotiate large deals, manage a small team, coordinate cross-functional implementation, and act as strategic advisor to legal teams to maximize retention and growth.

Serve as a client-facing product and solutions expert for tax and legal advisory teams: run pilots, onboard and train users, capture user insights to inform product, build scalable playbooks, and drive firm-wide adoption of Legora’s AI platform across jurisdictions and service lines.