Top Customer Success & Experience Jobs in Chicago, IL

The Director of Support leads IT and product support teams, managing operations and ensuring service excellence to enhance customer experience and support organizational growth.

Beyond Finance is seeking collaborators potentially for future roles in a rapidly growing organization focused on helping clients achieve financial well-being. They emphasize a culture of community and also promote extensive benefits for employees.

As a Success Coach, support inside sales agents individually, conduct coaching sessions, analyze data to identify trends, and partner with stakeholders to enhance program effectiveness.

The Bilingual Client Retention Specialist educates and assists clients facing financial hardship, ensuring client retention by providing support and customized solutions, while maintaining records and achieving retention goals.

As a Bilingual Customer Service Representative, you'll provide exceptional service via phone, respond to client inquiries, and maintain accurate records while excelling in a fast-paced remote environment.

Customer Service Representatives assist clients in financial hardship programs through calls, providing solutions, maintaining relations, and ensuring high-quality service while meeting performance expectations.

The Client Retention Specialist educates clients about financial solutions, deescalates issues, and retains clients by developing customized solutions and meeting retention goals.

Negotiations Specialists negotiate delinquent accounts, manage client finances, and build relationships with external partners to achieve savings for clients.