Manage a book of enterprise SaaS customers to drive adoption, retention, and expansion. Serve as trusted advisor, conduct executive business reviews, set and track KPIs, identify upsell opportunities, handle escalations, and advocate customer needs cross-functionally.

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.