Top Customer Success & Experience Jobs in Chicago, IL

Own Engine X activation and adoption across customer accounts, guiding customers through charge card implementation, increasing card issuance and spend, and identifying expansion opportunities. Partner with Account Management, Sales, Growth, and Product teams to build activation plans, educate users, monitor performance, remove customer friction, and turn feedback into product improvements. Success is measured by application volume, spend growth, cards issued, and overall platform adoption.

Own onboarding for major commercial customers, designing rollout plans, driving product adoption, leading implementation meetings and training, and coordinating handoffs to Account Management. Partner with Sales and customer-facing teams to deliver successful implementations, meet engagement and adoption targets, and serve as a trusted customer advisor throughout the first year of the customer lifecycle.

Manage and grow a high-volume portfolio of business customers by expanding revenue, reducing churn and downsell risk, and increasing product adoption. Responsibilities include partnering with Account Directors, analyzing Salesforce and usage data, conducting QBRs, engaging senior stakeholders, delivering product training and webinars, answering technical questions, and meeting activity and retention targets.

Lead implementation strategy and customer rollouts for major B2B opportunities, partnering with Sales, Account Management, Product, and Engineering. Manage and coach Implementation Managers, oversee deployment milestones, deliver customer training, drive product adoption, remove implementation blockers, and establish scalable onboarding processes. Serve as the senior implementation voice for strategic customers and ensure smooth transitions to Account Management.

Own technology and distribution partner accounts, maintaining API and integration health, content quality, incident resolution, onboarding, revenue growth, QBRs, renewals, and technical roadmap alignment. Serve as the primary technical and commercial contact for OTAs, GDS partners, connectivity providers, and channel partners while coordinating with Product, Engineering, Operations, Pricing, and Finance.