Manage and grow a high-volume portfolio of business customers by expanding revenue, reducing churn and downsell risk, and increasing product adoption. Responsibilities include partnering with Account Directors, analyzing Salesforce and usage data, conducting QBRs, engaging senior stakeholders, delivering product training and webinars, answering technical questions, and meeting activity and retention targets.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.