Leads and coaches a global Customer Success team while owning renewal, retention, expansion, forecasting, and churn mitigation. Supports strategic enterprise accounts, escalations, executive engagements, and cross-functional customer handoffs. Develops playbooks, reinforces performance goals, advocates AI adoption, and contributes to hiring and talent development. The role requires up to 50% travel and experience serving enterprise B2B SaaS customers in risk, compliance, or security environments.