Lead strategy and execution of customer solutioning to drive measurable ROI and operational improvements. Build and lead teams delivering solution design, value realization, and strategic initiatives while partnering cross-functionally to influence product and operations and support growth, retention, and long-term customer relationships.

Handle escalated customer inquiries and complex service projects, manage scheduling and vendor communication, act as final escalation before Team Lead, run reports/analysis, train team members, and maintain client satisfaction and data confidentiality. Works specified weekend/evening schedule.

Serve as primary relationship owner for a portfolio of residential client accounts. Analyze performance and KPIs, resolve client issues, coordinate cross-functional teams, monitor projects (rehabs/turns/maintenance), recommend solutions, support contract and pricing discussions, and drive account growth and operational improvements.