Top Customer Success & Experience Jobs in Chicago, IL

The Customer Care Tax Manager oversees a team of agents, focusing on customer satisfaction, performance management, and improving processes for tax-related issues.

The role involves managing end-to-end event execution for trade shows and conferences, overseeing logistics, and driving marketing campaigns to enhance customer engagement and ROI.

The Customer Care Tax Expert assists customers with payroll tax issues, provides accurate tax information, and collaborates with teams to improve tax processes.

Manage and grow partnerships with retail businesses, drive growth through partner relations, negotiate contracts, and collaborate cross-functionally to enhance the Toast experience for retail customers.

The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.

As a Manager II, Customer Care Tax, you will manage a team of tax experts, enhance customer experience, and improve team performance through training and analytics.

This role leads customer advocacy and storytelling at Toast, partnering across teams to elevate customer voices and support revenue-driven initiatives through effective narratives.