Own technical client relationships for TransUnion Marketing Solutions audience engagements. Lead onboarding, implementation, workflow execution, issue resolution, escalations, and cross-functional coordination. Translate client requirements into configured solutions, analyze data flows and integrations, mitigate delivery risks, and educate technical and non-technical stakeholders. Apply AdTech, MarTech, audience platform, API, and digital advertising expertise while managing multiple client engagements and dependencies.

Supports fraud and identity platform customers through implementations, project coordination, technical issue resolution, SLA monitoring, reporting, and customer consultation. Builds relationships with stakeholders, identifies customer needs and opportunities, communicates insights to Sales and Product teams, and represents the customer voice in roadmap development. The role requires cross-functional collaboration, flexible on-call support, Pacific Time availability, and occasional overnight travel.

Coordinates customer engagement and solution delivery across sales, technical, production, and customer teams. Gathers requirements, supports end-to-end solution design and setup, validates batch fulfillment outputs, communicates results to customers, coordinates resources, and ensures program timelines and deliverables are met. The role also analyzes industry changes affecting fulfillment and delivery, translates technical concepts for nontechnical audiences, and contributes to system lifecycle documentation and testing.