The Bilingual Customer Care Advocate analyzes consumer files, manages fraud cases, responds to inquiries, and collects data for law enforcement, all while ensuring prompt resolution and maintaining data integrity.

Lead onboarding and implementation of Trusted Call Solutions for enterprise and telecom customers. Serve as single point of contact, manage complex multi-quarter projects, translate business requirements into technical implementations, provide training and operational support, escalate and coordinate issue resolution, and partner with cross-functional teams to drive adoption and product improvements.

Serve as liaison between sales, delivery, and customers to gather requirements, design and validate end-to-end batch fulfillment solutions, coordinate resources, audit outputs, and ensure program deliverables and timelines are met.