Top Customer Success & Experience Jobs in Chicago, IL

Reposted 6 Days AgoSaved
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Hybrid
Chicago, IL, USA
Easy Apply
88K-171K Annually
Senior level
88K-171K Annually
Senior level
Marketing Tech • Mobile • Software
Lead a regional team of email deliverability consultants, own a small portfolio of customers, provide advanced deliverability support and escalation, coordinate with cross-functional teams, and drive strategic projects to improve processes, product, and customer outcomes.
Top Skills: BrazeBrazeai
10 Days AgoSaved
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Hybrid
Chicago, IL, USA
Easy Apply
85K-125K Annually
Mid level
85K-125K Annually
Mid level
Marketing Tech • Mobile • Software
Serve as the primary technical advocate for a portfolio of named customers, owning platform integration, performance, escalations, and troubleshooting. Collaborate with Customer Success and Recurring Services to drive adoption, remove technical barriers, analyze support trends, run technical reviews, and transition clients from onboarding to ongoing support.
Top Skills: APIsSalesforceSQLZendesk
Reposted 12 Days AgoSaved
Easy Apply
Hybrid
Chicago, IL, USA
Easy Apply
99K-113K Annually
Mid level
99K-113K Annually
Mid level
Marketing Tech • Mobile • Software
As a Technical Account Manager at Braze, you'll drive the technical relationship with enterprise clients, ensuring successful product adoption and value realization. You'll collaborate with customer success teams and manage complex customer environments while advocating for technical solutions and best practices throughout the customer lifecycle.
Top Skills: APIsMobileProgrammingSaaS
Reposted 14 Days AgoSaved
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Hybrid
Chicago, IL, USA
Easy Apply
157K-223K Annually
Senior level
157K-223K Annually
Senior level
Marketing Tech • Mobile • Software
The Senior AI Success Manager at Braze will drive customer success, manage executive relationships, and analyze business impacts of AI use cases through collaboration with teams and data-driven insights.
Top Skills: ExcelSQL
15 Days AgoSaved
Easy Apply
Hybrid
Chicago, IL, USA
Easy Apply
95K-120K Annually
Mid level
95K-120K Annually
Mid level
Marketing Tech • Mobile • Software
Manage enterprise customers as their primary Braze advisor to drive adoption, retention, renewals, and net retention. Build success plans, provide strategic guidance and enablement, analyze product usage to identify risks and upsell opportunities, coordinate cross-functionally, conduct business reviews, and advocate customer feedback into product development.
Top Skills: APIsBrazeBrazeaiDirect MarketingHTMLMarketing AnalyticsMarketing AutomationMobileSaaS
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