Top Customer Success & Experience Jobs in Chicago, IL

The Lead Solutions Consultant guides clients during the sales process, leveraging technical expertise to establish partnerships and mentor team members. Responsible for pre-sales engineering and providing strategic insights, this role requires strong collaboration and communication skills.

The Director of AI Partner Solutions will develop go-to-market strategies, manage partner relationships, and drive revenue through partner-sourced opportunities in AI decisioning.

The Customer Success Manager II will manage client renewals, drive feature adoption, analyze product usage, build customer relationships, and advocate for client needs while providing strategic guidance for success with Braze.

The AI Success Manager will ensure customer success by managing relationships, driving renewals and upsells, conducting data analyses, and communicating customer insights to the Braze team.

The Senior Lead Solutions Consultant at Braze advises customers during sales, leveraging product knowledge, and mentoring the team. Responsibilities include pre-sales consulting, collaboration with various departments, and fostering long-term customer partnerships while traveling up to 50%.

As a Technical Account Manager, you will manage technical relationships with customers, drive product adoption, and collaborate with Customer Success teams to achieve business goals.

The Senior Escalation Manager at Braze manages critical customer escalations, drives process improvements, and enhances the escalation management function to ensure customer satisfaction and scalability.

The Director of ISV Partnerships will define and implement strategies for tech partnerships, drive revenue impact, lead a team, and foster innovation while aligning with cross-functional teams.