Top Customer Success & Experience Jobs in Chicago, IL

Lead a regional team of email deliverability consultants, own a small portfolio of customers, provide advanced deliverability support and escalation, coordinate with cross-functional teams, and drive strategic projects to improve processes, product, and customer outcomes.

Serve as the primary technical advocate for a portfolio of named customers, owning platform integration, performance, escalations, and troubleshooting. Collaborate with Customer Success and Recurring Services to drive adoption, remove technical barriers, analyze support trends, run technical reviews, and transition clients from onboarding to ongoing support.

As a Technical Account Manager at Braze, you'll drive the technical relationship with enterprise clients, ensuring successful product adoption and value realization. You'll collaborate with customer success teams and manage complex customer environments while advocating for technical solutions and best practices throughout the customer lifecycle.

The Senior AI Success Manager at Braze will drive customer success, manage executive relationships, and analyze business impacts of AI use cases through collaboration with teams and data-driven insights.

Manage enterprise customers as their primary Braze advisor to drive adoption, retention, renewals, and net retention. Build success plans, provide strategic guidance and enablement, analyze product usage to identify risks and upsell opportunities, coordinate cross-functionally, conduct business reviews, and advocate customer feedback into product development.