Top Customer Success & Experience Jobs in Chicago, IL

Own strategic relationships with major enterprise customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, manage escalations, and synthesize product feedback. Mentor junior Customer Success Managers and temporarily assist with at-risk or high-opportunity accounts. The role involves complex international accounts, senior stakeholders, onsite customer engagement, and possible international travel.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and measurable business value. Serve as a trusted advisor, coordinate internal support teams, manage escalations, provide strategic marketing guidance, and synthesize product feedback. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international SaaS accounts, senior stakeholder engagement, occasional customer-site work, and possible international travel.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Manage enterprise customer relationships, serving as a trusted advisor and primary point of contact. Drive renewals, retention, product adoption, customer advocacy, and expansion opportunities through success planning, usage analysis, training, business reviews, and strategic guidance. Coordinate with support, onboarding, industry solutions, and deliverability teams to resolve issues and ensure customer value. Manage escalations, advocate for product improvements, mentor junior colleagues, and periodically visit customers, including potential international travel.