Top Customer Success & Experience Jobs in Chicago, IL

Serve as a trusted technical advisor for enterprise customers, driving product adoption, analyzing IT operations, recommending configurations and best practices, conducting business reviews, collaborating with product and engineering, and supporting renewals and customer success.

Lead and develop a team of up to six Technical Account Managers to drive product adoption, expansion, and customer value. Own team KPIs, run OKR initiatives, manage escalations and strategic customer engagements, recruit and onboard talent, and partner cross-functionally to influence product and process improvements.

Manage strategic enterprise accounts to drive product adoption and growth. Build executive relationships, run QBRs, analyze usage to quantify value, onboard customers, and coordinate cross-functional teams to deliver observability and security platform outcomes.

Serve as Datadog technical expert for partner channels, driving partner onboarding, enablement, joint initiatives, demos/PoVs, feature adoption, and advocating partner technical needs internally to ensure successful deployments and adoption.