Top Customer Success & Experience Jobs in Chicago, IL

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

The Enterprise Implementation Consultant manages customer relationships, facilitating the deployment and adoption of IoT solutions for enterprise customers, ensuring business value through effective communication and training.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.

Installation Specialists oversee customer installations, manage projects, ensure adherence to quality standards, troubleshoot issues, and collaborate with cross-functional teams for successful deployments.

Lead enterprise customer implementations of Samsaras IoT platform, manage deployment plans, run trainings, track adoption and account health, coordinate cross-functionally, mentor teams, and ensure customers realize value and renewals.

Lead Samsara's AI-first CX intelligence function by designing and operating VoC programs, owning Qualtrics and a unified customer intelligence platform, deriving LLM-powered insights, building closed-loop processes, driving cross-functional CX improvements, implementing AI tooling, and hiring and developing a high-performing team to convert customer feedback into measurable business outcomes.

Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.